Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah A Hicks

Mount Bethel,PA

Summary

Proven Pharmacy Technician with a track record of enhancing workflow and exceeding performance metrics at St Luke’s Family Medical. Skilled in medication dispensing and team collaboration, consistently improved call center operations by prioritizing patient confidentiality and insurance verification. Achieved notable improvements in response time and accuracy, demonstrating a commitment to excellence and efficiency. Driven Pharmacy Technician with [Number] years of experience and success in working within fast-paced [Type] pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician

Mount Bethel Pharmacy
09.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Call Center

St Luke’s Family Medical
09.2012 - 06.2019
  • Defined reporting requirements to support call center strategy and drive improvements.
  • Exceeded performance metrics consistently, contributing to the overall success of the call center team.
  • Ensured seamless communication between departments by serving as a liaison between call center teams and management.
  • Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
  • Completed ongoing training and certification programs to maintain expertise in medical call center protocols.
  • Managed high-volume call center operations, ensuring timely assistance to consumers.
  • Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Helped train new hires in the outbound call center process, ensuring they were prepared to handle calls effectively from day one on the job.
  • Managed high-volume call center tasks, maintaining professionalism under pressure and prioritizing customer needs.

Education

Nursing Assistant -

Warren County Community College
Washington, NJ
06.2012

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Insurance Billing
  • Medication Dispensing
  • Patient confidentiality
  • Prescription Filling
  • Insurance Verification
  • Supply Restocking
  • Pharmacy Ethics

Timeline

Pharmacy Technician

Mount Bethel Pharmacy
09.2024 - Current

Call Center

St Luke’s Family Medical
09.2012 - 06.2019

Nursing Assistant -

Warren County Community College
Deborah A Hicks