Deborah A Livengood

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Managed schedules, accepted time off requests and found coverage for short shift.
• Assisted in recruitment to build team of top performers.
• Collected, arranged, and input information into database system.
• Maintained database systems to track and analyze operational data.

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• Created a supportive work environment that encouraged open communication among team members, fostering collaboration and continuous improvement efforts.
• Optimized resource allocation by analyzing caseload data and adjusting staff assignments accordingly.
• Developed comprehensive case management plans for clients, resulting in improved service delivery and satisfaction.
• Developed and maintained comprehensive policies and procedures for the case management department, ensuring consistency in practice across all team members.
• Conducted regular audits of case files to ensure compliance with regulatory requirements and company policies.
• Managed budgetary constraints effectively, allocating funds to maximize impact on client services while minimizing operational costs.
• Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
• Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
• Served as corporate resource for compliance and audits to facilitate legal process and appeals
• Monitored program performance and outcomes for successful delivery of services.
• Developed and implemented training programs for staff.
• Analyzed trends and data to inform decision-making and program development.

• Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
• Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
• Facilitated professional development opportunities for staff members, fostering a culture of continuous learning and improvement within the team.
• Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
• Enhanced team performance through regular supervision, coaching, and training of case managers.
• Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Developed and implemented training programs for staff.
• Analyzed trends and data to inform decision-making and program development.