Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Software
Timeline
Generic

Deborah A. Flinton-Rhodes

Fultonville,NY

Summary

Detail-oriented professional with over 20 years of support in bookkeeping, customer service, and administrative support. Experienced in processing invoices, managing financial records, and delivering responsive, empathetic customer service. Strong with Microsoft Office, QuickBooks, and organizing financial records. Trusted team member with strong communication and multi-tasking skills, supporting smooth, efficient operations.

Overview

40
40
years of professional experience

Work History

Accounts Payable Specialist

NYS Office of General Services
02.2024 - 02.2025
  • Assisted with AP operations, working efficiently and productively with all team members.
  • Ensured accuracy when entering data and updating records.
  • Excellent communication skills, both verbal and written.

Accounts Payable Specialist

Robert Half
03.2023 - 02.2024
  • Processed vendor invoices, agency claim payments, and utility transactions using the NYS SFS system
  • Collaborated with supervisors on process improvements
  • Matched purchase orders with invoices and recorded necessary information.

Customer Service Representative

Mindlance
03.2022 - 09.2022
  • Responded to customer inquiries via phone and email, resolving order and shipment concerns
  • Managed order tracking, invoice requests, and service cloud inquiries
  • Reviewed inventory for product availability and processed documentation requests
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Collabera Inc.
03.2021 - 03.2022
  • Scheduled patient COVID-19 vaccination appointments and provided necessary health information
  • Processed pandemic unemployment claims and conducted fraud review procedures

Call Center Representative

Fidelis Care
01.2017 - 12.2020
  • Managed authorizations for elective surgeries, verified CPT codes, and updated provider records
  • Resolved scheduling issues and improved patient appointment accuracy
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Bookkeeper

ELF Welding/ELF Dock
01.1985 - 04.2018
  • Recorded income, expenses, and job-related costs using QuickBooks; maintained accurate paper records prior to system transition in 2007.
  • Created and sent invoices, tracked customer payments, paid vendor bills, and performed monthly bank reconciliations.
  • Assisted with preparing financial reports and collaborated with the owner and accountant on year-end reporting and tax preparation.

Education

Microsoft Certified Specialist -

IKON Computer Center
Latham, NY
01.1997

Some College - Accounting And Finance

Hudson Valley Community College
Troy, NY

Regent Diploma -

Keveny Memorial Academy
Cohoes, NY

Skills

  • Customer Service & Call Center Support
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Accounts Payable & Invoice Processing
  • Accounts Receivable
  • Order Tracking & Fulfillment
  • Problem Solving & Conflict Resolution
  • Data Entry & Record Management
  • Purchasing & Order Processing
  • Inventory Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Outdoor activities, and Gardening

Software

Quickbooks

Microsoft Office

Timeline

Accounts Payable Specialist

NYS Office of General Services
02.2024 - 02.2025

Accounts Payable Specialist

Robert Half
03.2023 - 02.2024

Customer Service Representative

Mindlance
03.2022 - 09.2022

Customer Service Representative

Collabera Inc.
03.2021 - 03.2022

Call Center Representative

Fidelis Care
01.2017 - 12.2020

Bookkeeper

ELF Welding/ELF Dock
01.1985 - 04.2018

Some College - Accounting And Finance

Hudson Valley Community College

Regent Diploma -

Keveny Memorial Academy

Microsoft Certified Specialist -

IKON Computer Center

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