Deborah Haunani Larson

· Partners with stakeholders across organizations, sectors, and teams (CAO, TPO, Org PMOs, PGs, CMPC, and Transformation) to provide and support the analysis, reviews, oversight, and adherence to Citi Standard, CPMC Taxonomy, CO Core BoW Procedures, and Citi policies, processes, and procedures.

· Authors the CO Core BoW Procedures, validating alignment with PM Policy, Citi PM Standard, & CPMC Taxonomy.

· Collaborating with various teams across the CAO and the Enterprise to define and develop Risk & Issue, Risk Appetite, and Risk Management reporting, monitor & control processes, procedures, and training materials.

· Designing and implementing governance, oversight, and training to support CO Core BoW risk and issue management.

· Partners with internal and external teams to develop CO Core BoW reporting and analysis for regulators and management based on Citi data governance and management.

· Develops and implement plans for Org PMO and PG adoption to Citi PM Standards and CO Core BoW Procedures.

· Cultivating partnerships across the enterprise, building trusted relationships to guide cohesion, adherence and adoption to regulatory commitments and Citi policies, guidelines, and procedures.

· Provides guidance and training to CAO Org PMOs and PGs to aid in understanding and adherence to PQA and Spot Check checklists and deter issues with IA validation.

· Ensures consistent identification of risks, issues and challenges to the quality and completeness of the portfolio to applicable standards and create action plans to remediate non-compliance.

· Partnered with stakeholders across organizations, sectors, and teams (GFT, CMPC, Org PMOs, Transformation, and Program Groups) to provide and support the reporting, analysis, reviews, oversight, and adherence to Citi PM, BoW, and Transformation governance processes and procedures.

· Designed and implemented governance and best practices across the GFT PMO BoW teams, validated consistent alignment to Citi Standard, CPMC Taxonomy, BoW Procedures, and Citi policies, processes, and procedures.

· Built trusted relationships and valued partnerships across the GFT, PMO, Lines of Business and Transformation teams.

· Performed Book of Work (BoW) oversight, analysis, and reporting across GFT Lines of Business (LoB) and across partner sectors (ICG, CISO, and CTO) to ensure adherence to Citi PM and BoW standards and compliance.

· Provided seamless and reliable identification and adherence to risk management, quality challenges, comprehensive portfolio management of relevant protocols, exceptions, and quality management.

· Managed cross-functional and sector collaboration to provide efficient and streamlined Program and Project Management for Key Initiatives and Transformation deliverables:

o Ensuring proper alignment to the common and diverse quality, financial, and compliance procedures.

o Identify and report incongruent compliance procedures for sector Org PMO and BoW Executive review.

· Designed, managed the development and implementation of an Exception and Quality management process in JIRA to deter manual touchpoints, inefficient communications and redundant processes while increasing transparency, and providing metric reports and dashboards across all GFT LoBs to ensure Citi PM Standards and metric compliance.

· Developed documentation and training for GFT LoB adoption and adherence to proper Risk Management across the BoW to ensure compliance to Audit, PQA, Health Check, and Quality Management.

· Managed global projects across Fund Services and Technology global teams: driving critical projects to completion, increased performance, reduction of manual touchpoints, decreasing risks and costs.

· Partnered with stakeholders across functions and sectors to provide exceptional delivery of moderate to complex transformation projects to increase efficiencies, reduce risks and align to architecture and security standards.

· Championed governance, best practices, standards and processes to ensure compliancy, and regulatory adherence.

· Led and owned solution development of risks, issues, and crisis situations to implement best resolutions.

· Provided expert guidance to implement EMEA Business PMO, including PTS and JIRA training, best practices, and governance to align with regulatory and Citi compliance protocols.

· Implemented global alignment of applications, monitoring, best practices, efficiencies, and controls to Citi Governance.

· Managed change requests, ensuring organizational compliance, and communicating outcomes.

· Directed training, testing, and support of projects from inception to release; certifying proper BAU success.

· Project Management and performance analyst expert, driving performance analysis and reporting to increase productivity while decreasing organizational costs and risks. Managed multiple work streams and global resources to validate program deliverables and success were achieved.

· Steered Performance Excellence Program goals by verifying functional areas and Lines of Business successfully adopted the program objectives and criteria, achieving 75% compliance in first 45 days.

· Collaborated with global teams to align data & reporting initiatives, ensuring compliance with program criteria.

· Directed cross-functional, indirect resources to produce valuable program deliverables with 95% adherence.

· Partnered with executives to design and develop data governance and management for resource reporting.

· Audited data for errors, anomalies, & inconsistencies, designed solutions and best practices for future reporting.

· Coached PMs to adopt and implement PMI standards, applications, industry standards, protocols, and best practices.

· Identified opportunities and detailed solutions for tactical and strategic initiatives to improve resource performance.

· Project Management and technical expert, drove critical transformation projects to completion; decreased organizational costs and risks. Aligned global programs and projects to the Enterprise’s “One Vertiv” culture.

· Expertise in operations, project lifecycle, & methodologies allowed swift execution of projects from inception to completion, meeting or exceeding Transitional Service Agreement requirements, deterring risks & costs.

· Utilized extensive knowledge in operational excellence and performance monitoring to ensure longevity of continuous improvements; identified benchmarks, risks, solutions, & strategic goals for critical areas.

· Directed co-located global teams in a matrixed environment to successfully deliver projects on time, within budget, and with little to no scope creep. All accomplished in tight TSA window of opportunity – 9 weeks total.

· Successfully delivered the Global ServiceNow IT Support and User Training to meet the Go-Live (3 weeks).

· Drove Global projects to meet the TSA deadline (60 days) from initiation to completion.

· Managed transformation projects to decrease organizational costs, resources, and increase efficiencies.

· Coached PMs on organizational processes, infrastructure, and operational excellence to increase the quality of projects and customer satisfaction.

· Business and technical expert, gathering, analyzing, and developing strategic and innovative processes to align to a “One” culture. Provided organizational and process expertise to develop exceptional practices and procedures.

· Implementing PMO standards and practices to align with industry and governmental standards and protocols.

· Created Strategic and Integrated Roadmaps of as-is processes and gap analysis across domains and capabilities.

· Automated processes and reporting using Microsoft BPM and reporting via Power BI.

· Implement processes that decrease organizational waste while increasing productivity and transparency.

o International Expedited Freight process – visibility into $5M yearly expense to decrease costs.

o Enhancement projects to streamline costing, pricing, inventory, PPM, RMA, and ERP changes.

· Designed, developed, and implemented business transformation processes and projects using various tools.

· Provided organizational and process skills to develop protocols and procedures of best practice standards.

· Served as a technical expert for the discipline of project management, business consulting and analysis. Analyzed the organizations’ functions including the origin, reasoning, and methodology of key policies, practices and procedures to developed effective solutions.

· Portfolio Plan Management – worked with Portfolio Management team to develop a process to include plan demand and resource management into current processes.

· Worked on ServiceNow Implementation including ITIL Service Management application portfolio dictionary.

· Evaluated various system, architecture, and packages based on requirements: SaaS, IaaS, PaaS.

· Performed benefits analysis and business case development to align customer needs to “One Nationwide”.

· Application simplification and rationalization efforts for IT Apps Business Service Agreements (BSA) in conjunction with the Executive Chief Technology Office (eCTO) Strategy and Planning initiative.

· Performed analysis and recommendations of organization’s resource management effectiveness.

· Used Business Transformation Process (BTP) framework to develop and operationalize the 3-5 year Strategic and Integrated Roadmaps for various domains and capabilities: ECM, Run, IRM, Architecture, and GIS.

· Worked with Rapid Response Team to develop maps, standards, & protocols for enterprise adoption templates.

· Created Service Catalog based on ITIL framework and standards.

· Mentored and developed Interns in processes, encouraged career exploration and maximized positive elements to improve performance, innovation, and workplace experience.