Deborah L. Brown

• Managed 300 + businesses in the tri-state area needing market share growth by increasing their revenue base and keeping in touch with clients throughout the year developing trust and rapport
• Focused on new client acquisition through various methods of cold calling
• Analyzed clients needs to identify root causes of problems and recommend corrective actions
• Utilized consultative sales approach to discover pain points and help bring businesses to their optimal state
• Developed presentations and educational material tailored individually for each business
• Specialized in developing partnerships with businesses and assisting them in reaching their goals through integrated and tailored marketing and software solutions
• Specialized in creative and directional multi-media programs including: Thryv Software, SEO & SEM, Google Business Profiles, Websites, Text and Email marketing, & Social Media Campaigns
• Consulted business owners on consumer buying habits in local regions, providing advertising programs placing them in front of motivated buyers
• Created dashboards to monitor and track key performance indicators
• Generated standard and custom reports to provide insights into business performance
• Analyzed data to identify root causes of problems and recommend corrective actions

Highlighted Achievements:

Recipient of yearly Leadership Travel Incentive Luxury Vacations

• Accomplished “Top New Client Growth” and “Top Revenue Increase,” among 100+ additional awards for consistently surpassing objectives, top sales, new clients, and other KPIs
• Recipient of many Outstanding Performance Awards
• Mentored New Sales Representatives
• Recognized for “Top New Sales,” generating highest new client acquisition growth in company with a high AVO
• Received 100+ awards and recognition monthly for exceeding objectives, top sales, new customers

• Responsible for coordinating, selling, and supporting a high-quality, well-respected, consumer focused products
• Managed territories and account base servicing & consulting clients
• Grew customer base by selling effective marketing to new clients
• Developed and maintained relationships throughout the year
• Supervised and trained employees
• Processes and submitted all contracts to ensure proper placement
• Achieved all company objectives
• Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
• Increased customer satisfaction ratings by successfully resolving challenges.
• Supported all company policies representing Your Community Phonebook with sincerity, excellence, and integrity
• Awards and recognition:
• President’s Club Winner 2004 & 2005
• Most Accounts Sold 2005
• Most New Accounts Sold 2005
• Most New Revenue 2005
• Most Increase Revenue 2005
• Circle of Success Recipient
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

• Monitored research data to assess accuracy, validity and integrity
• Adapted work process and methods based on findings and literature review with limited supervision
• Communicated outcomes and results of research to sponsors
• Guided technical programs and administrative activities in research settings and integrated quality assurance and safety programs
• Assisted in production of animal models, assays, and dissection of tissues for further research
• Implemented modifications and quality control measures to influence research conclusions
• Maintained and updated database related to data obtained from experiments
• Prepared periodic inventory of lab contents and equipment