Organized and dependable candidate with over ten years of experience in educational and social services settings seeking a full-time position that offers professional challenges utilizing supervisory expertise, interpersonal skills, excellent time management, and problem-solving skills who successfully manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Residential Supervisor
OPTIONS Family Of Services
MORRO BAY, United States
11.2021 - Current
Maintained caring, supportive and safe environment for six residents through careful monitoring and continuous oversight.
Helped individuals with mild to moderate developmental disabilities carry out daily living tasks by coordinating direct care staff and professional support.
Coordinated all staffing schedules for 9 or more staff and made sure that each shift had adequate coverage.
Analyzed and prepared bi-weekly payroll for up to 11 employees
Responsible for on-call night and weekend rotations
Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
Established consistent relationships with residents to maintain professional boundaries.
Coordinated individual referrals to obtain community services, advocated for resident needs and resolved roadblocks.
Developed monthly schedules and assignments for staff.
Provided crisis intervention, guidance, and support to clients.
Documented client progress in confidential files.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Protected clients' monies and property by tracking spending and reconciling accounts.
Scheduled physician and other appointments for residents, providing transportation to each visit.
Collaborated with multidisciplinary teams of psychiatrists, psychologists, primary care physicians, counselors and case managers to create and implement person-centered Individualized Service Plans.
Recognized resident employment barriers and devised strategies to resolve.
Maintained records of resident employment activity such as potential and current employers.
Provided residents with on-the-job training and employment related support to maintain and retain employment.
Collaborated with Service Coordinators on conducting assessments and mock interviews with residents to develop person-centered plans for employment and support.
Administrative Coordinator
OPTIONS Family Of Services
MORRO BAY, CA
11.2019 - 11.2021
Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Maintained company fleet of nine vehicles and processed all coordinated maintenance requests for twelve properties
Researched, proposed and implemented vendor agreements to decrease costs and improve services.
Trained and supervised client office staff
Transcribed minutes of Human Rights Committee quarterly meeting and created quarterly outcome reports
Processed and reported all Special Incident Reports
Reported to multiple local and state agencies monthly, quarterly and annually.
Maintained schedule for fire sprinkler, fire extinguishers and smoke alarms for twelve properties per state compliance requirements.
Visited residential properties and prepared report for CEO.
Volunteered to help with special projects of varying degrees of complexity.
Coordinated all work necessary with outside vendors for preparation for state surveys.
Ordered, maintained and distributed all PPE during COVID-19 pandemic.
Upheld strict timetables by maintaining accurate, balanced calendars.
Wrote reports, executive summaries and newsletters.
Worked on ad hoc projects as needed for CEO and Program Directors.
Answered high volume of phone calls and email inquiries.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Pharmacy Technician Trainee
Morro Bay Drug And Gift
Morro Bay, CA
05.2019 - 11.2019
Collected co-payments or full payments from customers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Reviewed and verified customer information and insurance provider information.
Aided customers in understanding how to properly take medications.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Completed insurance forms and billed insurance companies.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Stocked, labeled and inventoried medication to keep accurate records.
Resolved third-party billing, computer system and customer service issues.
Generated prescription labels using PioneerRx, verifying accuracy of patient and medication information.
Processed over 75 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Managed opening and closing duties for pharmacy.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Fostered positive working relationships with regular customers.
Trained newly hired pharmacy clerks.
Offered patients and patrons information on various immunizations.
Collaborated with store manager to maintain daily operations.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Property Manager
General Distributing
Morro Bay, CA
01.2019 - 05.2019
Evaluated and recommended changes in rental pricing strategies to remain competitive in market for over seven residential and commercial properties.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Communicated regularly with key off-site tenant contacts to achieve satisfaction with facility and services.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Completed final move-out walk-throughs with tenants to identify required repairs.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Maintained operational facilities by organizing regular maintenance, major repairs and capital improvement projects.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Front Desk Agent
Seaside Inn Morro Bay
Morro Bay, CA
02.2017 - 11.2019
Part of on-site management team overseeing 32-room property in San Luis Obispo County, California.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Provided local in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Collected room deposits, fees and payments.
Residential Supervisor
Ozark Center Turnaround Ranch Campus
Joplin, MO
02.2004 - 04.2006
Created 12-bed residential juvenile sex-offender program in collaboration with interdisciplinary team of professionals.
Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
Guided students to integrate into both academic and social communities on campus.
Mediated conflict to provide safe and secure environment through policy enforcement.
Scheduled fun social and recreational activities for residents.
Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
Coordinated all staffing schedules and made sure that each shift had adequate coverage.
Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
Assisted students in handling tough situations to resolve problems.
Fostered productive and supportive environment for academic and social success.
Maintained individual records of emergency contacts and administrative support documentation for students.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH
02.2022 - Current
Bachelor of Arts - Special Education/Elementary Education
Western Governors University
Salt Lake City, UT
11.2011 - 06.2015
Psychology, 7 Credits Earned - Psychology
Pittsburg State University
Pittsburg, KS
01.2005 - 05.2005
Certificate - Psychiatric Technician
Cuesta College - Atascadero State Hospital Campus
San Luis Obispo, CA
06.1999 - 06.2000
Skills
Cultural Awareness
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Timeline
Bachelor of Arts - Human Services
Southern New Hampshire University
02.2022 - Current
Residential Supervisor
OPTIONS Family Of Services
11.2021 - Current
Administrative Coordinator
OPTIONS Family Of Services
11.2019 - 11.2021
Pharmacy Technician Trainee
Morro Bay Drug And Gift
05.2019 - 11.2019
Property Manager
General Distributing
01.2019 - 05.2019
Front Desk Agent
Seaside Inn Morro Bay
02.2017 - 11.2019
Bachelor of Arts - Special Education/Elementary Education
Western Governors University
11.2011 - 06.2015
Psychology, 7 Credits Earned - Psychology
Pittsburg State University
01.2005 - 05.2005
Residential Supervisor
Ozark Center Turnaround Ranch Campus
02.2004 - 04.2006
Certificate - Psychiatric Technician
Cuesta College - Atascadero State Hospital Campus
06.1999 - 06.2000
Professional References
Michele Paasch, QIDP, OPTIONS Family of Services
805-610-0492 | michele.paasch@gmail.com
Angee Calabria, Residential Supervisor, OPTIONS Family of Services
805-286-6371 | angee.calabria@gmail.com
Professional References
Michele Paasch, QIDP, OPTIONS Family of Services
805-610-0492 | michele.paasch@gmail.com
Angee Calabria, Residential Supervisor, OPTIONS Family of Services
805-286-6371 | angee.calabria@gmail.com
Professional References
Michele Paasch, QIDP, OPTIONS Family of Services
805-610-0492 | michele.paasch@gmail.com
Angee Calabria, Residential Supervisor, OPTIONS Family of Services
805-286-6371 | angee.calabria@gmail.com
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