Debi Bruss
Residential Supervisor
Los Osos,CA
Summary
Organized and dependable candidate with over ten years of experience in educational and social services settings seeking a full-time position that offers professional challenges utilizing supervisory expertise, interpersonal skills, excellent time management, and problem-solving skills who successfully manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Residential Supervisor
OPTIONS Family Of Services
MORRO BAY, United States
11.2021 - Current
- Maintained caring, supportive and safe environment for six residents through careful monitoring and continuous oversight.
- Helped individuals with mild to moderate developmental disabilities carry out daily living tasks by coordinating direct care staff and professional support.
- Coordinated all staffing schedules for 9 or more staff and made sure that each shift had adequate coverage.
- Analyzed and prepared bi-weekly payroll for up to 11 employees
- Responsible for on-call night and weekend rotations
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Established consistent relationships with residents to maintain professional boundaries.
- Coordinated individual referrals to obtain community services, advocated for resident needs and resolved roadblocks.
- Developed monthly schedules and assignments for staff.
- Provided crisis intervention, guidance, and support to clients.
- Documented client progress in confidential files.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Collaborated with multidisciplinary teams of psychiatrists, psychologists, primary care physicians, counselors and case managers to create and implement person-centered Individualized Service Plans.
- Recognized resident employment barriers and devised strategies to resolve.
- Maintained records of resident employment activity such as potential and current employers.
- Provided residents with on-the-job training and employment related support to maintain and retain employment.
- Collaborated with Service Coordinators on conducting assessments and mock interviews with residents to develop person-centered plans for employment and support.
Administrative Coordinator
OPTIONS Family Of Services
MORRO BAY, CA
11.2019 - 11.2021
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Maintained company fleet of nine vehicles and processed all coordinated maintenance requests for twelve properties
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Trained and supervised client office staff
- Transcribed minutes of Human Rights Committee quarterly meeting and created quarterly outcome reports
- Processed and reported all Special Incident Reports
- Reported to multiple local and state agencies monthly, quarterly and annually.
- Maintained schedule for fire sprinkler, fire extinguishers and smoke alarms for twelve properties per state compliance requirements.
- Visited residential properties and prepared report for CEO.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated all work necessary with outside vendors for preparation for state surveys.
- Ordered, maintained and distributed all PPE during COVID-19 pandemic.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Wrote reports, executive summaries and newsletters.
- Worked on ad hoc projects as needed for CEO and Program Directors.
- Answered high volume of phone calls and email inquiries.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Pharmacy Technician Trainee
Morro Bay Drug And Gift
Morro Bay, CA
05.2019 - 11.2019
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Aided customers in understanding how to properly take medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed insurance forms and billed insurance companies.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
- Resolved third-party billing, computer system and customer service issues.
- Generated prescription labels using PioneerRx, verifying accuracy of patient and medication information.
- Processed over 75 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Fostered positive working relationships with regular customers.
- Trained newly hired pharmacy clerks.
- Offered patients and patrons information on various immunizations.
- Collaborated with store manager to maintain daily operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Property Manager
General Distributing
Morro Bay, CA
01.2019 - 05.2019
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market for over seven residential and commercial properties.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated regularly with key off-site tenant contacts to achieve satisfaction with facility and services.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained operational facilities by organizing regular maintenance, major repairs and capital improvement projects.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Front Desk Agent
Seaside Inn Morro Bay
Morro Bay, CA
02.2017 - 11.2019
- Part of on-site management team overseeing 32-room property in San Luis Obispo County, California.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Provided local in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees and payments.
Residential Supervisor
Ozark Center Turnaround Ranch Campus
Joplin, MO
02.2004 - 04.2006
- Created 12-bed residential juvenile sex-offender program in collaboration with interdisciplinary team of professionals.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Guided students to integrate into both academic and social communities on campus.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Scheduled fun social and recreational activities for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
- Assisted students in handling tough situations to resolve problems.
- Fostered productive and supportive environment for academic and social success.
- Maintained individual records of emergency contacts and administrative support documentation for students.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH 02.2022 - Current
Bachelor of Arts - Special Education/Elementary Education
Western Governors University
Salt Lake City, UT 11.2011 - 06.2015
Psychology, 7 Credits Earned - Psychology
Pittsburg State University
Pittsburg, KS 01.2005 - 05.2005
Certificate - Psychiatric Technician
Cuesta College - Atascadero State Hospital Campus
San Luis Obispo, CA 06.1999 - 06.2000
Skills
Cultural Awareness
First Aid/CPR Certification
Student Support
Team Collaboration And Leadership
Communication
Mediation And Crisis Intervention
Audit Reports
Database Software
Coordinate Projects
Office Management
Work As A Team
Scheduling
Interviewing Skills
Writing Skills
Advise Students
Timeline
Bachelor of Arts - Human Services
Southern New Hampshire University
02.2022 - Current
Residential Supervisor
OPTIONS Family Of Services
11.2021 - Current
Administrative Coordinator
OPTIONS Family Of Services
11.2019 - 11.2021
Pharmacy Technician Trainee
Morro Bay Drug And Gift
05.2019 - 11.2019
Property Manager
General Distributing
01.2019 - 05.2019
Front Desk Agent
Seaside Inn Morro Bay
02.2017 - 11.2019
Bachelor of Arts - Special Education/Elementary Education
Western Governors University
11.2011 - 06.2015
Psychology, 7 Credits Earned - Psychology
Pittsburg State University
01.2005 - 05.2005
Residential Supervisor
Ozark Center Turnaround Ranch Campus
02.2004 - 04.2006
Certificate - Psychiatric Technician
Cuesta College - Atascadero State Hospital Campus
06.1999 - 06.2000
Professional References
Michele Paasch, QIDP, OPTIONS Family of Services
805-610-0492 | michele.paasch@gmail.com
Angee Calabria, Residential Supervisor, OPTIONS Family of Services
805-286-6371 | angee.calabria@gmail.com
Professional References
Michele Paasch, QIDP, OPTIONS Family of Services
805-610-0492 | michele.paasch@gmail.com
Angee Calabria, Residential Supervisor, OPTIONS Family of Services
805-286-6371 | angee.calabria@gmail.com
Professional References
Michele Paasch, QIDP, OPTIONS Family of Services
805-610-0492 | michele.paasch@gmail.com
Angee Calabria, Residential Supervisor, OPTIONS Family of Services
805-286-6371 | angee.calabria@gmail.com