Summary
Overview
Work History
Education
Skills
Timeline

Deborah C Chaelson

Server
Minneapolis,MN

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

16
16
years of professional experience

Work History

Banquet Server

Minikahda Club
Minneapolis, MN
09.2014 - Current
  • Consistently provided professional, friendly and engaging service.
  • Set dining tables according to type of event and service standards.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Provided friendly and attentive service.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Assisted co-workers whenever possible.
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Stocked and maintained cleanliness of stations.

Lead Cashier

Aramark
Minnetonka, MN
03.2008 - 04.2018
  • Received and processed customer payments.
  • Developed standard operating procedures.
  • Put out new stock and rotated existing products.
  • Increased customer loyalty and retention.
  • Completed shift logs.
  • Developed promotional ideas to move overstocked merchandise.
  • Resolved service issues in timely manner.
  • Performed store opening, closing and shift change actions.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Operated a cash register for cash,  and credit card transactions with 95% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Verified that all customers received receipts for their purchases.
  • Determined customer needs by asking relevant questions and listening actively to the responses.

Education

Business Administration - Marketing

University of Guadalajara, Guadalajara, Jal., Mexico
1998

Skills

  • Customer relations expertise
  • Store opening/closing procedures
  • Multi-tasking skill
  • Interpersonal ability
  • Accurate money handling
  • Customer-oriented
  • Active listening skills
  • Merchandising
  • Skilled problem solver
  • Organized and efficient server
  • High energy
  • Committed team player
  • Bar terminology
  • Customer service oriented
  • Client Relations
  • Friendly demeanor
  • Safe food handling
  • Customer service

Timeline

Banquet Server - Minikahda Club
09.2014 - Current
Lead Cashier - Aramark
03.2008 - 04.2018
University of Guadalajara - Business Administration, Marketing

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