Deborah Deb Dudley
Reynoldsburg ,OH
Summary
Authorized to work in the US for any employer
Hard Worker and listener
Reliable work ethics
Scheduler Customer Service with strong background in scheduling and planning. Successfully streamlined processes to enhance efficiency and reduce downtime in previous roles. Demonstrated effective time management and critical thinking skills. Personable and organized individual with knack for time management and coordination. Familiar with scheduling systems and adept at using software tools to streamline processes. Ready to optimize schedules and enhance productivity in dynamic work environment. Meticulous Scheduling Specialist with over 5 years of experience using effective communication and all types of software to effectively manage schedules for busy in office and at home (remote) environments. Supportive team member with positive attitude and enduring dedication to customer service. Expert multitasker with flexibility in peak times.
Overview
12
12
years of professional experience
Work History
Sales/Customer Service
Florence Civic Center Box Office
10.2012 - 12.2014
- Taking customer calls : Finding solutions for customers : LISTENING to customers : answering phones :credit cards : different types computer programs : appeasements for customers : money counting, (5 years)
Customer Service
Nationwide Arena Box Office
08.2015 - 12.2017
- Taking customer calls : Finding solutions for customers : LISTENING to customers : answering phones :credit cards : different types computer programs : appeasements for customers : money counting, (5 years)
Customer Service Representative
Eddie Bauer Call Center
10.2016 - 03.2017
- Taking customer calls : Finding solutions for customers : LISTENING to customers : answering phones :credit cards : different types computer programs : appeasements for customers : money counting, (5 years)
Customer Service Representative
ContactUS Communications
05.2017 - 05.2018
- Taking customer calls : Finding solutions for customers : LISTENING to customers : answering phones :credit cards : different types computer programs : appeasements for customers : money counting, (5 years)
- Sales
Appointment Scheduling Specialist
BOBB Says Yes Automotive
08 2019 - 03 2021
- Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
- Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
- Managed high-volume call periods effectively, maintaining professional demeanor while addressing client needs promptly.
- Maintained updated records of client contact information, streamlining communication efforts for future appointments.
- Served as a liaison between clients and providers, facilitating smooth communication regarding appointment details and expectations.
Scheduling Specialist
Ryder Last Mile
05 2021 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Called customers to coordinate schedules and set appointments.
- Documented calls and appointments using several types of software.
- Provided detailed information about available services and requirements.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Education
GED - Nursing
Central Carolina Technical College
Sumter, SC2011
Ged -
Sumter, SCMay.1997
Skills
- Sales/Customer service, answering phones, credit cards, different types computer programs
- Appeasements for customers, money counting, (5 years), Customer Service, Call Center, CSR
- Customer Care
- Awards
- Customer Service compliment calls certificate
- Certificates from October 2016-March 2017, customers complement me for how I treated them & took
- Care of their situations personally
- Customer relations skills
- Schedule coordination expertise
- Documentation abilities
- Professional demeanor on telephone
- Recordkeeping proficiency
- Documentation expertise
- Schedule Management
- Key relationship development
- Database administration
- Shorthand writing
- Customer and client relations
- Scheduling
- Documentation and reporting
Timeline
Customer Service Representative
ContactUS Communications
05.2017 - 05.2018
Customer Service Representative
Eddie Bauer Call Center
10.2016 - 03.2017
Customer Service
Nationwide Arena Box Office
08.2015 - 12.2017
Sales/Customer Service
Florence Civic Center Box Office
10.2012 - 12.2014
Appointment Scheduling Specialist
BOBB Says Yes Automotive
08 2019 - 03 2021
Scheduling Specialist
Ryder Last Mile
05 2021 - Current
GED - Nursing
Central Carolina Technical College
Ged -
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