Deborah ( Debbie) Blankenship
Rock Spring,GA
Summary
I am dedicated and adaptable with a proactive attitude and the ability to learn quickly. I have a strong work ethic and effective communication skills. I'm eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
CCMA
CHI Memorial Health System
Chattanooga, TN
06.2011 - 12.2019
- In 2011, I was promoted to Lead Clinical Coordinator of our LaFayette, GA, office.
- In 2015, CHI Memorial purchased a Chickamauga, GA, clinic, and I became the Lead Clinical Coordinator and Assistant Office Manager for that location.
- Coordinated community outreach with our county and city government by volunteering services during community events.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Monitored staffing levels and ensured adequate coverage at all times.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Scheduled appointments according to availability of resources such as personnel, equipment, and supplies.
- Coordinated with research teams to integrate clinical research findings into patient care practices.
- Collaborated with healthcare professionals to plan and execute patient treatment plans effectively.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients and clinic staff.
- Recruited, hired and trained new medical and facility staff.
- Monitored patient care to ensure adherence to established clinical guidelines and standards.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.
- Resolved any issues or complaints raised by patients or their families.
- Provided feedback to staff members regarding their job performance.
CCMA ( Certified Clinical Medical Assistant)
CHI Memorial Health System
Chattanooga, TN
12.2001 - 12.2019
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed patient intake, including taking vital signs and medical histories.
- Educated patients about medications, procedures and physician's instructions.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted EKG tests for patients and monitored heart rate during stress tests.
- Administered medications under physician's supervision.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Contacted medical facilities to schedule patients for admission.
- Handled general office duties to support administrative staff during peak hours.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
- Processed orders for medical supplies and lab equipment.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Facilitated referrals from primary care providers to specialists for further testing or treatment options.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
CMA
Hutcheson Medical Center
Fort Oglethorpe, GA
06.1998 - 11.2001
- Provided support in the development of treatment plans for patients under the direction of a physician.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted medical facilities to schedule patients for admission.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
Education
Certificate of Medical Assistance -
Miller Motte
Chattanooga, TN01-2012
High School Diploma -
Gordon Lee High School
Chickamauga, GA05-1995
Some College (No Degree) - Prerequisites To Study Elementary Education
Tennessee Temple University
ChattanoogaSome College (No Degree) - Nursing
Jacksonville State University
Jacksonville, ALSkills
- Data entry
- Relationship building
- Dependable and responsible
- Recordkeeping
- First Aid/CPR
- Microsoft office
- Critical thinking
- Self-Directed
- Multitasking Abilities
- Research
- Friendly, positive attitude
- Multitasking
- Conflict resolution
- Flexible and adaptable
- Organized
Affiliations
In the last 6 years, I have been a full time stay-at-home caretaker of my grandson who is diagnosed with Emotional Dysregulation Syndrome. With the help of therapy and our county's amazing special education services, he is now able to participate in regular school activities and is on a regular full time school schedule.
Additionally, along with other family members, I also help in the care giving of my 92 year old grandmother. Which consist of managing her healthcare needs and assisting with her medication schedule.
I am an avid photographer. I love capturing the beauty of nature, families and individuals.
Timeline
CCMA
CHI Memorial Health System
06.2011 - 12.2019
CCMA ( Certified Clinical Medical Assistant)
CHI Memorial Health System
12.2001 - 12.2019
CMA
Hutcheson Medical Center
06.1998 - 11.2001
Certificate of Medical Assistance -
Miller Motte
High School Diploma -
Gordon Lee High School
Some College (No Degree) - Prerequisites To Study Elementary Education
Tennessee Temple University
Some College (No Degree) - Nursing
Jacksonville State University
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