Deborah (Debbie) Smith

Imperial Dade Paper

10.2019 - Current

Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Data entry, entered Purchase orders for vendors & walk in customers at MgM office
Established and managed supplier and vendor relationships.
Managed inventory levels to prevent outage
Oversaw purchase order shipments by managing deadlines and cancellation dates.
Reviewed purchasing trends and forecast demand for inventory planning and reorder.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, to build customer database for future reference.
Met customer call guidelines for service levels, handle time and productivity.
Managed high call volumes with ease, maintaining composure and professionalism under pressure.

Handled confidential information discreetly when taking messages from clients or relaying sensitive information between staff members.
Supported administrative tasks such as appointment scheduling and message-taking, improving overall office efficiency.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Promoted a positive work environment through effective communication skills and fostering professional relationships among coworkers
Maintained inventory of office supplies and placed orders.
Maintained a clean and welcoming office environment
Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.

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