Deborah MacDonald
Austin,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
General Manager
Woodspring Suites Hotel - Sandpiper Hospitality
07.2021 - 09.2023
- Top sales in portfolio
- Exceeded budget year over year
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Increased revenue streams by reducing costs, managing schedules, and performing variance and risk analysis to implement corrective actions
- Identified and capitalized on community business opportunities with effective networking
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Increase guest satisfaction, growing front desk to improve personally to give the best customer service possible
- Ensuring and bring property brand standards.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
General Manager
LaQuinta Hawthorn Suites (Dual Brand) Sandpiper
09.2022 - 05.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed and maintained relationships with customers and suppliers through account development
- Implemented operational strategies and effectively built customer and employee loyalty
- Managed budget implementations, employee evaluations, and contract details
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Managed purchasing, sales, marketing and customer account operations efficiently
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Assisted in recruiting, hiring and training of team members
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Reported issues to higher management with great detail
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Trained and guided team members to maintain high productivity and performance metrics
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
MGMT - Project Director
NFC Amenity
05.2019 - 04.2020
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Explained security policies and procedures to guests and apartment staff to promote visitor confidence and safety
- Contacted previous guests and potential visitors via email with information on events and apartments to build clientele base
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining
- Developed and maintained monthly overtime report to address inefficiencies
- Analyzed financial information, including revenues, expenditures, and cash management
- Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution
- Managed 30 team members across 4 downtown high-rise apartments.
- Hired and managed consultants, contractors and sub-contractors to complete project tasks
- Monitored project and program quality to meet audit expectations
- Traveled to other company locations for temporary assignments, meetings or training
Quality Assurance Agent / Choice Brand
LRA by Deloitte
01.2019 - 05.2019
- Inspect hotels across the US
- Meeting with owners and managers
- Announcing inspections
- Uphold all brand standards for amenities, condition, and cleanliness
- Responsible for reporting all scores to hotel
- Booking all travel, flights rentals and hotels on an weekly basis
- Expense reports done on an weekly basis.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Performed continuous reviews of quality management system.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Performed root cause analysis on non-compliant parts.
- Rejected materials, components and finished products and documented reasons.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Developed and implemented quality assurance improvements.
- Inspected set sample of products for defects and compliance with design standards.
General Manager
Country Inn and Suites Corpus
09.2016 - 01.2019
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and maintained relationships with customers and suppliers through account development
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Introduced new methods, practices, and systems to reduce turnaround time
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Managed budget implementations, employee evaluations, and contract details
- Developed and implemented strategies to increase sales and profitability
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Analyzed market trends and competitor activities to create competitive advantages
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Paralegal - Legal Assistant
Thomas J. Henry Attorneys
12.2016 - 06.2017
- Provided legal and administrative support to four attorneys.
- Prepared legal documents including pleadings, petitions, memorandum correspondence.
- Performed legal research using Westlaw and Lexis/Nexis Recorded and monitored.
- Managed billable hour tracking, payroll, client invoicing and schedules for attorney office.
- Researched laws and regulations and delivered analysis and assessments.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Developed online, client-facing and internal resources and collated resources content.
- Established knowledge-sharing culture through focused communications to publicize benefits.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Reviewed regulations regarding procedures and requirements for class action suits.
- Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions, and pleadings.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conducted detailed client intakes and entered information into company database.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Edited and proofread legal documents to verify accuracy.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Revised and finalized letters, briefs, and memos.
- Contacted witnesses to testify under oath at court hearings.
- Collaborated with attorneys to develop strategies for each case.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Wrote and filed pleadings with [Type] court on schedule to maximize case success.
General Manager
Hampton Inn and Suites, North
05.2013 - 11.2016
- Manage all activities of property including employees, maintenance,sales, and profit/loss controls
- Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses, and resolve guest related issues in accordance with company goals
- Coordinate, direct and manage hotel operation to achieve maximum profitability, ensure guest satisfaction, protect financial aspects of business, and maintain building
- Direct and manage property operations to assure optimum performance and continual improvement in Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control)
- Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling, and performance appraisals.
- Oversee guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Received superior customer service satisfaction scores for 2 consecutive quarters.
- Developed and maintained relationships with customers and suppliers through account development.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Certificate - Photography
Austin Community College
Austin, TX01.1998
Interior Design -
Austin Community College
01.1997
High School Diploma -
Pflugerville High School
06.1994
Skills
- Coaching and mentoring
- Effective leader
- Budgeting
- Performance improvement
- Efficient multi-tasker
- Deadline-oriented
- Consistently meet goals
- Sales Expertise
- Risk Management
- Cross-Functional Team Management
- Staff Training
- Profit and Loss
- Team Oversight
- Customer Experience
- Client Relations
- Coaching and Mentoring
Timeline
General Manager
LaQuinta Hawthorn Suites (Dual Brand) Sandpiper
09.2022 - 05.2023
General Manager
Woodspring Suites Hotel - Sandpiper Hospitality
07.2021 - 09.2023
MGMT - Project Director
NFC Amenity
05.2019 - 04.2020
Quality Assurance Agent / Choice Brand
LRA by Deloitte
01.2019 - 05.2019
Paralegal - Legal Assistant
Thomas J. Henry Attorneys
12.2016 - 06.2017
General Manager
Country Inn and Suites Corpus
09.2016 - 01.2019
General Manager
Hampton Inn and Suites, North
05.2013 - 11.2016
Certificate - Photography
Austin Community College
Interior Design -
Austin Community College
High School Diploma -
Pflugerville High School
- Certified Wyndham Certified GM - 2023
- Certified Human Trafficking 2023
- Certified TABC 2023
- Certified Woodspring EMBARK GM 2021
- Certified CPR
- Certified First Aid
- Certified Food Handel's
Accomplishments
Double award winning hotels best of LaQuinta and Hawthorn 2022
Certification
- Certified Wyndham Certified GM - 2023
- Certified Human Trafficking 2023
- Certified TABC 2023
- Certified Woodspring EMBARK GM 2021
- Certified CPR
- Certified First Aid
- Certified Food Handel's
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