Deborah Kay Ellison
Phenix City
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Motivated and committed with 18+ years of experience offering office support in Developmental Disabilities under a non-profit, state entity. Energetic and reputable, possessing strong work ethic, professional demeanor and superb initiative.
Exceptional customer service and decision-making skills with a certification as a Certified Customer Service Professional.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant 2
New Horizons Behavioral Health
Columbus
02.2007 - Current
- Acts on supervisor’s behalf in promoting the interests of the agency, developing and monitoring responses to issues as delegated, serving as liaison between supervisor and other persons/parties such as department staff and outside representatives.
- Clearly communicates management’s views on major policies or current events to individuals and entities both within and outside the agency.
- Uses sound judgment to respond appropriately to internal and external contacts.
- Accurately and clearly conveys directives, assignments, instructions and other information from management to staff as directed.
- Independently establishes and monitors deadlines to ensure timelines of staff’s responses to inquiries, complaints and other issues.
- Accurately reports information conveyed at meetings, conferences, and training sessions to supervisor in a timely manner.
- Assists in the operation, management and planning of the agency in such areas personnel, budget, purchasing, organizational structure/procedures and use of resources.
- Appropriately resolves administrative problems by monitoring work flow process, trends, formulating projections. Effectively develops, prepares, and/or manages assigned budgets through sound reporting and financial management practices.
- Independently procures and maintains necessary supplies, equipment, services, and/or facility through appropriate means such as soliciting bids, preparing and approving contracts and/or monitoring agency needs.
- Efficiently manages or coordinates human resource activities such as preparing and submitting personnel and position actions, organizing and maintaining personnel records and/or recruiting and orienting new staff, and entering in training certifications.
- Assists management in establishing goals and objectives by coordinating and preparing analysis of administrative and/or operational needs.
- Coordinates executive, administrative, and management activities such as the daily calendar, travel, and maintains associated records for supervisor and/or other staff as assigned.
- Effectively develops and coordinates managerial and administrative meetings and agendas. Clearly explains discussion topics, develops background information to appropriate participants in a thorough and timely manner.
- Conducts extensive research to compile information needed to generate reports, complete projects and accurately respond to questions and concerns. Analyze problems, questions, and issues and develop and report recommendations for resolving them. Proofreads and edits reports and other documentation to ensure accuracy and completeness.
- Completes necessary tasks and assignments associated with developing, drafting, revising, explaining, and implementing policies and procedures.
- Manages and organizes all maintenance for residential group homes and program office and day center locations throughout division (8 counties), managing maintenance and janitorial staff, securing sub-contractors for work, etc.
- Manages all clerical staff (reception, medical records, other clerical) and provides all required training.
- Organizes services and materials needed for annual and spontaneous audits, monitoring entities, and site inspection visits for agency certifications and licensure for services.
Preschool Teacher
Kidz Central Christian Academy
Phenix City
03.2001 - 02.2007
- Developed lesson plans that incorporated creative teaching techniques.
- Facilitated group play activities that encouraged collaboration among students.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
- Participated in parent-teacher conferences to discuss academic progress of each child.
Store Associate
Lynn's Hallmark/Lynn's Too
Columbus
06.2000 - 03.2001
- Organized store displays to ensure maximum visibility of products.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Assisted customers with product selection, pricing and availability.
- Processed returns and exchanges according to company policy.
- Assisted with loading and unloading deliveries from vendors.
- Reconciled daily sales transactions against cash registers totals.
- Provided cash register operations and handled customer payments.
Education
High School Diploma -
Central High School
Pheni City, AL05-2003
Some College (No Degree) -
CVCC
Phenix City, ALSkills
- Budget management
- Meeting coordination
- Document management
- Policy development
- Human resources
- Microsoft Office
- Customer service
- Project management
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Training development
- Reception oversight
- File organization
- Staff management
- Letter preparation
Certification
- GA State Fuel Card Acknowledgement & Training 10/24/2019
- Caregiver Fire Safety Instructor State of Georgia Office of Insurance & Safety Fire Commissioner Train-the-Trainer 08/04/2022
- Passenger Assistance Safety & Sensitivity Training (Wheelchair Vehicle PASS) 03/02/2023
- Certified Customer Service Professional Certification 03/11/2023
- Direct Care Staff Instructor Dangerous Mealtime Practices Train-the-Trainer 11/28/2023
Timeline
Administrative Assistant 2
New Horizons Behavioral Health
02.2007 - Current
Preschool Teacher
Kidz Central Christian Academy
03.2001 - 02.2007
Store Associate
Lynn's Hallmark/Lynn's Too
06.2000 - 03.2001
High School Diploma -
Central High School
Some College (No Degree) -
CVCC
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