Deborah L. Byrd
Woodbine,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Medical Office Assistant
Appledore Neurology
01.2021 - 08.2023
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used ECW/ Meditech to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained pre-authorization from insurance companies ahead of medical services.
Scheduler
Cornerstone VNA
01.2014 - 01.2020
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Checking patient orders and coordinating prescriptions and equipment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Medical Assistant/Case Management Specialist
Interventional Spine Medicine
01.2008 - 01.2014
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic.
- Called and faxed pharmacies to submit prescriptions and refills.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
Medical Assistant/Billing Specialist
My Friends Gynecology
01.2005 - 01.2008
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Researched and resolved billing discrepancies to enable accurate billing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and submitted monthly billing reports to management for financial overview.
- Utilized various software programs to process customer payments.
Billing Coordinator
Exeter Hospital
01.2002 - 01.2005
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Organized accounts for financial audits and supported audit process.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Completed appeals of denied claims on patient bills.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
Medical Assistant
Appledore Medical Group
02.1996 - 01.2002
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Education
High School Diploma -
Somersworth High School
Somersworth, NH1978
Skills
- Administrative Duties
- Appointment Coordination
- Payment Collection and Processing
- Medical Records Management
- Medical Billing and Collections
- Insurance Confirmation
- Medical Terminology
- Patient Referral
- Referral Verification
- Electronic Patient Charts
Timeline
Medical Office Assistant
Appledore Neurology
01.2021 - 08.2023
Scheduler
Cornerstone VNA
01.2014 - 01.2020
Medical Assistant/Case Management Specialist
Interventional Spine Medicine
01.2008 - 01.2014
Medical Assistant/Billing Specialist
My Friends Gynecology
01.2005 - 01.2008
Billing Coordinator
Exeter Hospital
01.2002 - 01.2005
Medical Assistant
Appledore Medical Group
02.1996 - 01.2002
High School Diploma -
Somersworth High School