Deborah Lynn Callen
Tucson,AZ
Summary
Patient-oriented Nurse with 33 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs. Offering expertise with Hospice specialty.
Overview
33
33
years of professional experience
Work History
Nurse Case Manager
Casa De La Luz
08.2021 - Current
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Managed support services and fostered communication among social workers, chaplains, facility staff, and patients.
Staff RN, Private Duty Nurse
Strive Health Services
12.2019 - 07.2021
- Daily initial assessment and ongoing assessment throughout shift of pediatric patients in home nursing care orders including basic and complex nursing tasks to fulfill health needs of patient.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
- Reported general, physical and mental condition of patients to support care initiatives.
- Interpreted patient needs, knowledge, growth and development to construct treatment plan.
- Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
Customer Service
Home Depot
07.2019 - 01.2020
- Assisted customers with warm, professional attitude.
- Processed refunds, orders, exchanges, customer transactions, and truck rentals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing issues and order inquiries.
- Operated cash drawer.
- Proficient in various computer operating systems.
Licensed Insurance Agent, Worksite Coordinator
Liberty National, The Mayo Agency and Legacies
07.2018 - 12.2018
- Established relationships with small to medium sized businesses.
- Presentation of supplemental life and health insurance options to business owners/HR managers.
- Enrollment of employees in supplemental policies using needs-based approach.
- Local Customer Service liaison for Liberty National.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Nursing Supervisor/RN Staff Nurse
Seton Medical Center Austin
11.1999 - 04.2018
- Nursing Supervisor August 2009 - April 2018
- RN Staff Nurse November 1999 - August 2009
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Coordinated nursing care for patients and participated in patient and family education.
- Investigated and reported all incidents per hospital policies.
- Provided direct nursing care to patients when personnel was short-staffed.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Staff RN/Charge Nurse
Renaissance Women's Center
08.1997 - 10.1999
- Bedside patient care of labor, delivery, recovery, antepartum, and newborn patients.
- Fetal monitoring, assessment of labor status, medication administration, pain management, and psychological support.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Developed and implemented individualized patient care plans for optimal outcomes.
RN
Seton Medical Center Austin
05.1990 - 08.1997
- Bedside patient care of labor, delivery, recovery, antepartum, and newborn patients.
- Fetal monitoring, assessment of labor status, medication administration, pain management, and psychological support.
- Communication with physicians regarding patient status, changes in fetal heart rate patterns, labor patterns, lab values, and patient needs.
- Multi-disciplinary collaboration on each patient.
- Relief Charge Nurse
- Management of patient placement, nurse/patient assignments, staffing changes, lunch breaks.
- Delegation of tasks to nurses, OB techs, and CA's.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing
Education
BSN - Nursing
University Of Texas
Austin, TX05.1990
Skills
- RN Hospice Case Management
- Excellent Communication skills
- Excellent Customer Service
- Physician Communication
- Symptom Management & Pain Control
- EMR Systems
- Critical thinking skills
- Positive Attitude
Licensure and Certification
Texas BON License # 562013, Exp. 6/30/2024, Multistate Compact Status
BLS Certification, Exp. 9/2024
Timeline
Nurse Case Manager
Casa De La Luz
08.2021 - Current
Staff RN, Private Duty Nurse
Strive Health Services
12.2019 - 07.2021
Customer Service
Home Depot
07.2019 - 01.2020
Licensed Insurance Agent, Worksite Coordinator
Liberty National, The Mayo Agency and Legacies
07.2018 - 12.2018
Nursing Supervisor/RN Staff Nurse
Seton Medical Center Austin
11.1999 - 04.2018
Staff RN/Charge Nurse
Renaissance Women's Center
08.1997 - 10.1999
RN
Seton Medical Center Austin
05.1990 - 08.1997
BSN - Nursing
University Of Texas
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