Summary
Overview
Work History
Skills
Timeline
Generic

Deborah Lynn Nichols

Georgetown,TX

Summary

Dynamic customer service professional with a proven track record at OTTOBOCK HEALTHCARE, excelling in conflict resolution and client support. Adept at fostering collaborative partnerships and enhancing customer loyalty through effective listening and personalized solutions. Recognized for mentoring new hires and maintaining meticulous records to drive satisfaction and retention.

Overview

17
17
years of professional experience

Work History

Customer Service Rep II

OTTOBOCK HEALTHCARE
06.2014 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Apple Online Store Support EMEIA

Apple in Care of VOLT (temp Job)
08.2013 - 04.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Instructional Assistant Special Programs

LEANDER INDEPENDENT SCHOOL DISTRICT
08.2008 - 08.2013
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks maintaining safety standards at all times.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
  • Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
  • Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.

Skills

  • Client support
  • Effective listening
  • Problem-solving skills
  • Detail-oriented data management
  • Troubleshooting skills
  • Fostering collaborative partnerships
  • Customer service expertise
  • Effective conflict resolution
  • Customer complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Rep II

OTTOBOCK HEALTHCARE
06.2014 - Current

Apple Online Store Support EMEIA

Apple in Care of VOLT (temp Job)
08.2013 - 04.2014

Instructional Assistant Special Programs

LEANDER INDEPENDENT SCHOOL DISTRICT
08.2008 - 08.2013

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