DeborahM. Dominguez
Carson,Ca.
Summary
A challenging position that will allow myself to make a significant contribution to the company, while utilizing my knowledge and experience along with computer skills for growth within the company. Dedicated administrative professional and well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring my work experience to your team.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
USC Keck Medical Center
10.2018 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Provided excellent customer service to patients and medical staff.
Patient Access Representative
Alta Hospital Systems
02.2015 - 09.2018
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
Administrative Assistant
ExxonMobil Refinery
03.2005 - 10.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Skills
- Skills Organizational Skills, Computer Proficiency
- 40 WPM, Operating multiple phone lines system,
- Ability to work Under pressure, Adaptability,
- Bilingual, Team player
- Mac, Microsoft ( Word, Excel )
- Medical Terminology
- Demographics Information
- Payment Processing
- Eligibility Determinations
- Customer Satisfaction
- Phone and Email Etiquette
Timeline
Patient Access Representative
USC Keck Medical Center
10.2018 - Current
Patient Access Representative
Alta Hospital Systems
02.2015 - 09.2018
Administrative Assistant
ExxonMobil Refinery
03.2005 - 10.2014
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