DEBORAH M. REECE

• Provided support, troubleshooting and restoration services for networks, features, landlines and phone systems for regular, large, 911 centers and government accounts. handle and resolve FCC complaints and business escalations via ticketing systems.

5/2013-10/2022 REGULATED VOICE SERVICE AGENT

Technical and Root Cause Analysis, open Complex tickets for hospitals and 911 centers with Circuit Down issues, work escalated repair and North Carolina State Government tickets.

6/2006-5/2013 ADVANCE BUSINESS CUSTOMER SERVICE REP.

Coaching and assist agents. training new hire's. Assist agents by providing enhanced customer support. handled customers escalations and ensure positive outcome.

12/03-6/06 CUSTOMER SERVICE REPRESENTATIVE

open repair tickets for small, large and residential customers.

operator for inbound long distance and international calls and reroute them to correct destination number.

Received and processed incoming shipments of merchandise.

• Monthly Clearance ticketing
• Inventory turn-over and restocking
• In-Aisle Presentations
• Reset Modules (monthly)
• Assist Customers
• Cashier

• Answered customer inquiries via phone.
• Handled customers escalations and complaints
• Booked outbound and return flights