Deborah S. Sledge

Training and Development Instr

Maximus Federal Services

03.2006 - Current

Trained newly hired top talent to fill key positions and maximize productivity.
Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
Reduced process gaps by training new hires on best practices and protocols.
Completed frequent assessments of training materials, structure and success rates to enhance program.
Documented participant attendance, engagement and progress.
Identified and solved complex problems related to employee training, management and business direction.
Produced training materials to engage and educate individuals.
Scripted, recorded and uploaded instructional videos for remote learning students.
Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Identified and communicated to management regarding areas needing additional training.
Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
Implemented variety of skills to equip and enable employees to bring their best to work every day.
Trained employees on new software with minimum level of frustration and training friction.
Analyzed participant assessment responses and feedback to identify common issues and improve training program.
Assessed and trained personnel for promotion to cross-functional operations.
Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
Train Medicare, Durable Medical Equipment (DME) Health Insurance Marketplace students in all tier levels agents and management.
Administered course content, schedules and attendance utilizing learning management system (LMS).
Tracked participant attendance, contributions and progress according to objectives.
Knowledge of eLearning modules usage.