Deborah Hollins
Jenkinsville,SC
Overview
1
1
Certification
14
14
years of professional experience
Work History
Certified Medicare Counselor
Central Midlands Council Of Governments
Columbia, SC
10.2022 - Current
- Attended initial SHIP training, ongoing education meetings and other meetings pertinent to program goals.
- Assisted callers with Medicare enrollment, benefits and coverage in regards to all Medicare programs, TRICARE, Medicare Supplement and Long Term Care Insurance.
- Assisted callers with Medicare Part D, Medicare Advantage and Low Subsidy enrollment.
- Assisted with scheduling client appointments and outreach events.
- Assisted with developing partnerships community.
- Assisted with distributing ,marketing materials and prepared packets for outreach events.
- Provided community education on issues affecting Medicare and Medicaid Beneficiaries and performed other duties as assigned.
Teacher's Assistant
St. John's Baptist Church
Columbia, SC
07.2022 - 09.2022
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Lead Devotion Program
Certified Medicare Counselor
Central Midlands Council Of Governments
Columbia, SC
08.2021 - 06.2022
- Attended initial SHIP training, ongoing education meetings and other meetings pertinent to program goals.
- Assisted callers with Medicare enrollment, benefits and coverage in regards to all Medicare programs, TRICARE, Medicare Supplement and Long Term Care Insurance.
- Assisted callers with Medicare Part D, Medicare Advantage and Low Subsidy enrollment.
- Assisted with scheduling client appointments and outreach events.
- Assisted with developing partnerships community.
- Assisted with distributing ,marketing materials and prepared packets for outreach events.
- Provided community education on issues affecting Medicare and Medicaid Beneficiaries and performed other duties as assigned.
Lead Customer Service Representative
Jenkinsville Water Company
Jenkinsville, SC
01.2013 - 08.2019
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Worked with customers to resolve inquiries pertaining to charges and services.
- Placed orders from customers initiating or discontinuing service.
- Received and entered tabulated payments from customers over the counter, or by mail.
- Typed letters, forms, maintained files and various office records.
- Initiated courtesy calls to customers for abnormal meter readings.
- Established new customer accounts.
- Prepared work orders for service connections, disconnects, and meter problems.
- Performed data input on cycle billing, meter changes and file maintenance.
- Posted readings into the compute and made changes as necessary to correct accounts.
- Prepared an assortment of printouts as necessary for board members and accountant.
Education
Associate of Science - Child Development
University of South Carolina - Columbia
Columbia, SC05.1981
Skills
- Reliable & trustworthy
- Critical thinking
- Professional and mature
- Strong problem solver
Certification
- Certified [Medicare Counselor], Central Midlands Council of Goverments - 2021
Timeline
Certified Medicare Counselor
Central Midlands Council Of Governments
10.2022 - Current
Teacher's Assistant
St. John's Baptist Church
07.2022 - 09.2022
Certified Medicare Counselor
Central Midlands Council Of Governments
08.2021 - 06.2022
Lead Customer Service Representative
Jenkinsville Water Company
01.2013 - 08.2019
Associate of Science - Child Development
University of South Carolina - Columbia