DEBOURAH MCKNIGHT
Conyers, GA 30013,GA
Summary
Collections Specialist with a history in various accounting departments. Well spoken and cheerful that's highly motivated to take on the company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. A team player with exceptional organization skills.
Overview
16
16
years of professional experience
Work History
Sr. Collections Specialist
Carmichael International Service
Monterey Park, CA
06.2004 - 10.2020
- Review aging for delinquent accounts to initiated contact with customer to collect or negotiate payment terms while maintaining good customer relations.
- Ensure timely collection of payments via phone, email, or mail to comply with the financial needs of the company.
- Process customer payments to reduce account balance. Refund any overpayment/discrepancies upon receipt.
- Record all customer activity to account maintenance for reference.
- Advise account's sales representative of all activity, request assistance if necessary.
- Forward uncollectible accounts to attorneys and credit bureau.
- D&B credit application processing and follow up on trade and bank references.
- Perform administrative functions for name and address changes.
- Greet visitors to provide assistance or direction.
- Answer incoming calls, transfer to appropriate department or personnel.
- Manage all incoming mail and distribution.
- Prepared detailed reports on accounts receivable status for management review.
- Processed credit card payments through online portal system.
- Drafted correspondence for overdue account notifications and other related communication.
- Communicated with post office and credit bureaus to track delinquent clients to new addresses.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Associate of Arts - Merchandising
Brooks College
Long Beach, CA06-2000
Skills
- Switchboard relief
- Customer Service and account maintenance
- Vendor Service and account maintenance
- Credit processing and collections
- Account Reconciliation
- Efficient in negotiation
- Familiar with Excel, Word and Outlook
- Organizational skills
Timeline
Sr. Collections Specialist
Carmichael International Service
06.2004 - 10.2020
Associate of Arts - Merchandising
Brooks College