Debra Abbott
Elk Grove Village,IL
Summary
Dynamic IT professional with extensive experience at Essendant, excelling in Identity & Access Management and administration. Adept at customer communication and problem diagnosis, ensuring seamless technical support for over 1000 users while improving documentation efficiency.
Overview
28
28
years of professional experience
Work History
Customer Technical Support / Security & IAM Mgmt
Essendant
Deerfield, IL
09.1998 - Current
- Provide technical support to 5000+ users, resolving issues across Windows, and Microsoft 365 environments.
- Manage identity lifecycle tasks in Azure AD/Entra ID : account provisioning, group management, access requests, and offboarding.
- Support VPN connectivity, email issues, authentication problems, and endpoint security.
- Created documentation, knowledge base articles, and user guides to improve onboarding and support efficiency.
Education
High School Diploma -
Taft High School
Chicago, ILSkills
- Security Administration Azure Active Directory and Entra ID proficiency, Security Policies & Compliance Access review, Audit Logging, Privileged Access Management (PIM) Endpoint Security & Hardening
- Technical Support & IT Operations Microsoft 365 Admin Windows 10/11, support Exchange Online, Teams, SharePoint Ticketing Systems (ServiceNow, Jira)
- Administrative Exceptional organizational skills, proactive problem-solving, strong communication, and high attention to detail Recognized for assisting customer inquiries immediately Supported an efficient production system in a fast paced environment by accurately processing all new inquires and delegating tasks as each inquiry required Performed data entry and maintained case management database
- Cross-functional collaboration
Timeline
Customer Technical Support / Security & IAM Mgmt
Essendant
09.1998 - Current
High School Diploma -
Taft High School