Debra Addison
Houston,TX
Summary
Seasoned Operations Manager and talented leader with 5 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Delivery Driver
UPS
08.2020 - 08.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
General Manager of Operations
Waffle House
06.2018 - 07.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented effective system of checks and balances, resulting in substantial 12% reduction in weekly food costs.
- Devised targeted cleaning schedules and task prioritization strategies that elevated monthly health and sanitation scores by 5%.
- Fast-tracked hiring process, leading to a 3% monthly decrease in labor costs by increasing staffing levels and limiting overtime.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager of Operations
Buffalo Wild Wings
08.2017 - 06.2018
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw four managers, two shift managers, and a team of 80 employees.
- My impactful leadership led to impressive 19% increase in health and sanitation scores, 15% reduction in monthly labor costs, and 6% reduction in bar costs.
- Boosted Guest Experience rating by 20% through surpassing standards and enhanced staff training.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Trained, coached and mentored staff to support smooth adoption of new menu items.
- Designed modern employee recognition program which boosted productivity and improved morale.
Kitchen Manager
Buffalo Wild Wings
10.2015 - 08.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Kitchen Manager
Lolo's Chicken And Waffles
12.2013 - 09.2015
- Led the recruitment, interviewing, hiring, and training processes for kitchen staff.
- Fostered a positive and efficient team environment through comprehensive onboarding and continuous training initiatives.
- Worked closely with health inspectors and fire marshals to ensure compliance with all safety regulations.
- Successfully obtained and managed permits for Lolo's Chicken, demonstrating meticulous attention to regulatory requirements.
- Managed all aspects of inventory, including ordering dishes, glasses, silverware, and bar supplies.
- Implemented cost-effective procurement strategies, optimizing inventory levels and reducing expenses.
- Established and maintained strong relationships with suppliers, negotiating favorable terms and ensuring timely deliveries.
- Implemented streamlined ordering processes, resulting in improved efficiency and cost savings.
- Developed and maintained comprehensive inventory control procedures.
- Collaborated with cross-functional teams, including front-of-house staff and management, to ensure seamless restaurant operations.
- Facilitated open communication channels between kitchen and service staff, contributing to a positive and collaborative work environment.
- Proactively addressed challenges and issues related to inventory, staffing, and operations, demonstrating effective problem solving skills.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
Education
Associate of Arts - Business
Bauder College
Fort Lauderdale, FL06.1989
Skills
- Workload Planning
- Motivational Leadership
- Process and Procedure Refinement
- Morale Improvements
- Strategic Vision
- Operational Efficiency
- Corrective Actions
- Profit and Loss Control
- POS Inventory System Operation
- Work Assignments
- Continuous Quality Improvement (CQI)
- Maintaining Clean Work Areas
- Guest Relations
Timeline
Delivery Driver
UPS
08.2020 - 08.2023
General Manager of Operations
Waffle House
06.2018 - 07.2019
General Manager of Operations
Buffalo Wild Wings
08.2017 - 06.2018
Kitchen Manager
Buffalo Wild Wings
10.2015 - 08.2017
Kitchen Manager
Lolo's Chicken And Waffles
12.2013 - 09.2015
Associate of Arts - Business
Bauder College