Debra Aguirre
Las Vegas,NV
Summary
Customer Service Representing bringing top-notch skills, active listening and analytical problem-solving skills. I enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Dependable managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I have over 30 years in customer service as well as data entry, I have a quick learner.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Zions Bancorporation
07.2018 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal customers
- Assisted customers with setting appointments, online banking issues, password reset, unlock accounts, enroll customers for online banking.
Administrative Clerk
Great Buns Bakery
06.2017 - 11.2017
- Answered multi-line phone system
- Take product order, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened and routed incoming correspondence and deliveries to help our drivers respond quickly to business and customer requirements.
- Collected money drawers 2x a day for night deposit, as well as doing A/P, A/R.
- Set up delivery schedule for our driver's for next day deliveries to the business's we're contracted with.
Administrative Assistant
Las Vegas Rental
03.2017 - 06.2017
- Answered multi-line phone system, routing calls, delivering messages, receiving request orders for rentals for construction sites, and other business's, personal and business events.
- Entered all orders in system, as well as receiving payments.
- Scheduled for service maintenance for all rentals.
- Sorted request orders, confirmed deliveries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Customer Service Representative
Barclays
12.2014 - 06.2016
- Received and answered constant flow of customer calls.
- Responded to customer requests for products, services for their credit card, statements, credit line increase, APR's, taking payment.
- Offered advice and assistance to customers, paying attention to special needs or wants to maximize their full benefits and rewards for their credit card.
Education
GED - Computer And Accounting
Pacific Coast College
Van Nuys, CA07.1986
Skills
- Responding to Difficult Customers
- Call Documentation
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Customer Account Management
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Credit Card Payment Processing
Timeline
Customer Service Representative
Zions Bancorporation
07.2018 - 12.2022
Administrative Clerk
Great Buns Bakery
06.2017 - 11.2017
Administrative Assistant
Las Vegas Rental
03.2017 - 06.2017
Customer Service Representative
Barclays
12.2014 - 06.2016
GED - Computer And Accounting
Pacific Coast College