Summary
Overview
Work History
Education
Skills
Recommendations
Timeline
SoftwareEngineer

Debra Alldredge

Birmingham,Al

Summary

Results-oriented professional with 15+ years of work experience and proven knowledge of campaign management, client relationship management, and competitive analysis. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Innovative and resourceful individual with a long history of providing exceptional customer service, processing orders, and resolving customer inquiries. Proven ability to build strong customer relationships and exceed sales targets. Skilled in sales, customer retention, and problem-solving strategies. Experienced with customer interaction and support, ensuring seamless service delivery. Utilizes effective communication and problem-solving skills to address client needs. Track record of enhancing customer satisfaction and driving team success. Diligent [Desired Position] with solid background in enhancing customer satisfaction and streamlining service processes. Successfully resolved complex issues while maintaining high standards of professionalism. Demonstrated capability in effective communication and problem-solving skills. Professional with strong background in customer engagement and satisfaction. Proven track record in effectively resolving issues and enhancing client experiences. Excel in team collaboration and adaptable to changing needs. Skilled in communication, problem-solving, and building rapport with clients. Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer experience professional with proven track record in delivering exceptional service and fostering positive client relationships. Known for collaborative approach and adaptability, ensuring team success and customer satisfaction. Expertise in conflict resolution and process improvement.

Overview

16
16
years of professional experience

Work History

Customer Experience Agent

Spire Energy
10.2023 - 01.2025

Inbound customer calls resulting in payments, new services, existing services, and complaints.

CUSTOMER SERVICE SALES REPRESENTATIVE

ATT
05.2009 - 01.2023
  • Created and delivered compelling presentations to close sales deals
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Resolved customer issues and provided solutions quickly

Education

HIGH SCHOOL DIPLOMA -

SAN CLEMENTE HIGH SCHOOL
San Clemente, Ca
06.1979

Skills

  • Business Growth and Retention
  • Mobility Devices
  • Mass Customizations
  • Revenue Growth
  • Speaking Clearly
  • Inbound Customer Calls
  • Revenue Quotas
  • Problem Investigations
  • Positive Rapport-Building
  • Quote Generation
  • Website Navigation
  • Promotional Campaigns
  • New Business Generation
  • Team Goals
  • Client Rapport-Building
  • Product or Service Expertise
  • Effective Customer Communication
  • Compliance Assurance
  • Personable Demeanor
  • Superior Organizational Skills
  • Processing Customer Requests
  • Serve Customers
  • Promote Products
  • Corrective Actions
  • Overcoming Objections
  • Daily Workflows
  • Upselling
  • Calm under pressure
  • Conflict resolution
  • Customer relationship management
  • Reliability
  • Product sales
  • POS systems and ordering platforms
  • Verbal and written communication

Recommendations

  • Shona Levan, Sr. Assistant VPGM Gulf States - AT&T, Birmingham, Birmingham, AL, 35244, monitrice15@aol.com, 01/11/23, It is a great pleasure that I recommend Debra Alldredge for a position with your department or organization. Debra has always displayed a high degree of integrity and ambition. Debra is a dependable leader who displays a mature approach to all her endeavors. Debra would be an asset to any department or organization.
  • Monica Stanberry, Field Attendance Administrator, Birmingham, Birmingham, AL, monitrice15@aol.com, It is my pleasure to submit this letter of recommendation for Debra Alldredge. I worked with Debra as both a Telesales Manager and Attendance Manager, while she was employed at AT&T. I fully endorse her skills and qualifications. In fact, I was her hiring manager, when she started here. She was one of the best talents in our company. I was continually impressed by the dedication and integrity Debra brought to the job and organization. The combination of problem-solving skills, strong intuition, and interpersonal skills meant Debra could be counted on to help the team meet sales targets and customer experience expectations. And her attendance was exceptional. Debra is a team player and is always professional. She built many positive relationships within the team and throughout our department. Optimistic, engaging, easy to communicate with while serving as a role model for her peers are among the many skills she brings to the table. I believe she would be a great fit for your company and make a significant contribution.
  • Alicia Jackson, Telesales Manager Inbound-DMDR, 1876 Data Drive, 4th Floor, Birmingham, AL, 35244, 205-515-7319, aliciamoniajackson@gmail.com, It is with great pleasure that I recommend Debra Alldredge for the current position. I have supervised Debra for 2 years, as a Telesales Agent for AT&T. She is a sales driver and self-motivated. Debra always exceeds any goals given and is great with developing and motivating others. Debra displays professionalism when assisting customers and is passionate about finding personalized solutions to tailor her customer's needs. I am confident that Debra would be an asset to your organization as it pertains to elite customer service, professionalism, and punctuality.

Timeline

Customer Experience Agent

Spire Energy
10.2023 - 01.2025

CUSTOMER SERVICE SALES REPRESENTATIVE

ATT
05.2009 - 01.2023

HIGH SCHOOL DIPLOMA -

SAN CLEMENTE HIGH SCHOOL
Debra Alldredge