Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Debra Anis

Summary

Adaptable and experienced Router with a strong background in customer service, offering years of expertise in coordinating efficient routes and delivering high-quality support.

Overview

33
33
years of professional experience

Work History

Dispatch/Route Specialist

Transformco Midco LLC (Formerly Sears Holdings)
11.2005 - 03.2025
  • Provided support to highly escalated customers by phone, engaging technician leads and managers as needed to ensure a timely resolution.
  • Provided real-time support to technicians via phone and messaging, addressing route-related questions and concerns.
  • Responded promptly to inbound calls and inquiries from customer service representatives and cross-functional departments, providing effective solutions and accurate information to resolve issues.
  • Optimized service technician routes with consideration for district constraints, local knowledge, cost-efficiency, and work life balance.
  • Oversaw technician's schedule and movements to support steady, efficient pacing throughout the workday.
  • Accurately generated new service orders and analyzed existing orders to ensure customer satisfaction and correct billing.
  • Applied district-specific geographic understanding to optimize dispatch routing and enhance time management for field technicians.
  • Provided real-time support to technicians via phone and messaging, addressing route-related questions and concerns.

Machine Operator/Assembler

Motorola
03.1997 - 07.2001
  • Operated and monitored electronic component placement machines to ensure accurate assembly of circuit boards.
  • Interpreted technical schematics and work orders to set up machines and verify correct part placement.

Receiving Office Clerk

Sony
03.1992 - 06.1996
  • Provided clerical support to the Receiving department by copying, faxing, and filing documents.
  • Created excel spreadsheets that monitored data processor's productivity.
  • Verified Bill of Lading against packing slips and shipping/receiving documentation to ensure order accuracy.
  • Organized and staged incoming goods for storage and or further processing.

Education

Associate of Applied Science - Office Management

Elgin Community College
Elgin, IL
2003

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Customer Service
  • Bilingual (English and Spanish)
  • Time management
  • Maintaining call metrics
  • Data entry
  • Microsoft Office Suite
  • Staff training

Languages

Spanish
Professional Working

Timeline

Dispatch/Route Specialist

Transformco Midco LLC (Formerly Sears Holdings)
11.2005 - 03.2025

Machine Operator/Assembler

Motorola
03.1997 - 07.2001

Receiving Office Clerk

Sony
03.1992 - 06.1996

Associate of Applied Science - Office Management

Elgin Community College

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    <ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC<ul> <li>Greeted and checked in third-party and Veho-affiliated drivers with professionalism.</li> <li>Escorted delivery routes to designated locations, maintaining a positive demeanor.</li> <li>Resolved delivery route issues and discrepancies proactively.</li> <li>Achieved daily delivery route send-off quotas efficiently.</li> <li>Scanned and sorted packages onto appropriate delivery routes accurately.</li> <li>Categorized packages by delivery addresses using scanning technology and conveyor systems.</li> <li>Maintained accurate warehouse inventory, reporting discrepancies promptly.</li> <li>Ensured proper documentation and labeling for each package before dispatch.</li> <li>Trained new staff on customer service protocols and best practices.</li> <li>Utilized job-related software to prepare change of address records and issue service discontinuance orders.</li> <li>Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.</li> <li>Surpassed sales goals through the implementation of successful marketing strategies.</li> </ul> at VEHO TECH INC

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