Debra Ann Demmery
Kannapolis,North Carolina
Summary
Highly organized and meticulous Administrative Assistant with over 21 years of experience supporting senior level executives and optimizing administrative processes to enhance productivity and operational efficiency. Skilled in complex calendar management, coordinating travel, organizing meetings, project coordination, document creation, and high-level communication with strong focus on confidentiality, discretion and initiative-taking problem solving. Also known for having a passion for employee engagement and seamless onboarding and off-boarding skills.
Senior administrative professional with proven track record in optimizing office functions and supporting executive teams. Known for efficient handling of schedules, correspondence, and meeting logistics to drive organizational success. Highly collaborative, adaptable to changing needs, and committed to delivering exceptional administrative support.
Overview
17
17
years of professional experience
Work History
Senior Administrative Assistant
Wells Fargo
05.2022 - 08.2024
- Company Overview: COO-CAO Strategic Programs and Enterprise Change Management Team
- Successfully provided executive admin support to multiple managers that included two direct report managers to the Head of the SP & ECM Team, multiple leaders, and team members
- Complex calendar management, organizing meetings, coordinating travel, expense management, liaison for resolving issues, information resource for policy and procedures, project coordination, document creation, reporting, document management saving materials to Team's SharePoint site
- Setup as a delegate in Workday, Concur, Service Now, Access Identity Management System, Guardian Security Badge System to submit and approve requests on behalf of managers
- Served as back-up admin support to other teams within the SP & ECM line of business as needed
- Assists recruiting and managers with coordinating candidate interviews
- Led the SP & ECM on-boarding and off-boarding activities across this group developing and leveraging best practices to mitigate risk in the start to finish process
- Successfully managed procurement activities among team members to ensure approved Wells Fargo specific equipment ordered for cost efficiency and managed appropriately
- Prioritizes requests and challenges with an open mind to enhance productivity for managers and team members
- COO-CAO Strategic Programs and Enterprise Change Management Team
Administrative Assistant 4
Wells Fargo
07.2019 - 05.2022
- Company Overview: COO-CAO Enterprise Services Governance Office Team
- Successfully provided executive admin support to the Head of the Enterprise Services Governance Office in addition to five direct report managers and their team members
- Complex calendar management, organizing meetings, coordinating travel, expense management, liaison for resolving issues, information resource for policy and procedures, project coordination, document creation, reporting, document management saved to Team's SharePoint site
- Setup as a delegate in Workday, Concur, Service Now, Access Identity Management System, Guardian Security Badge System to submit and approve requests on behalf of managers to enhance productivity
- Assists recruiting and managers with coordinating candidate interviews
- Successfully completed all on-boarding and off-boarding tasks for all new hires start to finish
- Managed monthly Service Council and Stakeholder meeting invites
- Updating email distribution lists, tracking attendance, creating meeting minutes and saving all meeting materials to the ESGO SharePoint website
- Effectively managed risk by making sure the monthly ESGO corrective actions and milestone workbooks were up to date on both the banks Shared Risk Platform and ESGO SharePoint site
- COO-CAO Enterprise Services Governance Office Team
Administrative Assistant 3
Wells Fargo
03.2014 - 07.2019
- Company Overview: Consumer Lending Home Mortgage (Non-Conforming) Team
- Successfully provided executive administrative support to the Non-Conforming Fulfillment Site Leader, four Lending Managers, one Closing Manager, and their direct report team members
- Acted as a liaison for nine different non-conforming sales market teams to provide loan status updates throughout each stage of mortgage loan processing, underwriting, and closing
- Coordinated catered lunches and events when sales were on-site at the fulfillment center
- Managed complex calendars, organized meetings, coordinated travel, handled expense management, served as a liaison for resolving issues, and provided information on policies and procedures
- Coordinated projects, created documents, generated reports, and managed documents saved to the Team's SharePoint site
- Set up as a delegate in Workday, Concur, Service Now, Access Identity Management System, and Guardian Security Badge System to submit and approve requests on behalf of managers, enhancing productivity
- Served as the proctor liaison for coordinating test case training four days per week for team members to complete loan test cases for additional Lending Authority levels in loan processing, underwriting, and closing
- Managed invites, attendance, materials, and equipment in the training room
- Assisted recruiting and managers with coordinating candidate interviews
- Successfully completed all on-boarding and off-boarding tasks for new hires from start to finish
- Assisted the Closing Manager and Managed Resource vendor Robert Half in 2019 with a new roll-out process to fill 19 Funder roles for the SE Conforming and Non-Conforming Consumer Lending Charlotte Markets
- Managed the end-to-end on-boarding process, ordered equipment, created new PO numbers in IQ Navigator, managed Statements of Work for this project, and approved time sheets and updated assignments as managed resources extended past their end date for this role
- Coordinated and managed on-site risk, keeping Branch Inspection materials updated on SharePoint, sending out communications, and keeping on-site HR Compliance Posters displayed and updated
- Managed the Wells Fargo Everbridge emergency alert notification system for both Non-Conforming and Conforming fulfillment site teams
- Logged into the system to create and record messages for team notifications regarding office closures or delayed start times due to inclement weather
- Consumer Lending Home Mortgage (Non-Conforming) Team
Operations Professional
Jefferson Wells/Experis Finance, Manpower Group
08.2007 - 03.2014
- Provided full administrative support for 1 Managing Director, 6 Practice Directors, 6 Engagement Managers, and 4 Business Development Managers serving the Finance and Accounting, Tax, Risk, and Advisory Services practices across North and South Carolina
- Coordinated travel and completed expense reports for Managing Director, Practice Directors, Engagement Managers, and Business Development Managers
- Scheduled and coordinated client meetings, prepared correspondence, reports, and created presentation materials for potential new clients
- Served as backup for office receptionist, answering phones and greeting clients
- Assisted recruiting with coordinating candidate interviews
- Completed all initial HR on-boarding processes, ordered background checks, completed I-9 and E-Verify employment eligibility, ordered new hire equipment, and completed Day 1 orientation before sending new hires to work at assigned client locations
- Completed initial assignment setup for time and expense reporting for new clients
Education
Continuing Education Courses -
Central Piedmont Community College
Charlotte, North CarolinaSkills
- Complex Calendar Management
- Verbal & Written Communication Skills
- Travel & Expense Coordination
- Meeting Planning & Coordination
- Organization Skills
- Liaison Between Departments & Corporate Office
- Document Preparation & Editing
- Employee Engagement
- Team Collaboration
- Leadership Support
- Problem-Solving
- Critical Thinking
- Candidate Interview Coordination
- HR Off-boarding and on-boarding processes
Skills - Executiveassistance
- Complex Calendar Management
- Verbal & Written Communication Skills
- Travel & Expense Coordination
- Meeting Planning & Coordination
- Organization Skills
- Liaison Between Departments & Corporate Office
- Document Preparation & Editing
- Employee Engagement, Team Collaboration & Leadership Support
- Problem-Solving & Critical Thinking
- Candidate Interview Coordination
- HR Off-boarding and on-boarding processes
- Background checks & Employment Eligibility (I-9/E-Verify)
- Compliance & Confidential Record Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Teams/Zoom Meetings
- ChatGPT
Timeline
Senior Administrative Assistant
Wells Fargo
05.2022 - 08.2024
Administrative Assistant 4
Wells Fargo
07.2019 - 05.2022
Administrative Assistant 3
Wells Fargo
03.2014 - 07.2019
Operations Professional
Jefferson Wells/Experis Finance, Manpower Group
08.2007 - 03.2014
Continuing Education Courses -
Central Piedmont Community College
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