Summary
Overview
Work History
Education
Skills
Timeline
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Debra Arana

New Smyrna Beach,FL

Summary

Dynamic and detail-oriented professional with proven expertise in office administration and customer relations, honed at Complete Health. Skilled in appointment scheduling and data entry, I excel in enhancing operational efficiency and delivering exceptional service, ensuring a welcoming environment that fosters positive client experiences.

Overview

16
16
years of professional experience

Work History

First Impression Receptionist

Complete Health
11.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Front Desk Receptionist

G Fredrick Herdel MD PA
05.2014 - 11.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collected payments, processed transactions and updated relevant records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Accounting Clerk

Napletons West Palm Beach Hyundai
11.2008 - 01.2014
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables and payroll.
  • Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.

Education

High School Diploma -

Albany High School
Albany, GA
06-1978

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Data inputting
  • Office administration

Timeline

First Impression Receptionist

Complete Health
11.2023 - Current

Front Desk Receptionist

G Fredrick Herdel MD PA
05.2014 - 11.2023

Accounting Clerk

Napletons West Palm Beach Hyundai
11.2008 - 01.2014

High School Diploma -

Albany High School

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Debra Arana