Debra A Scaduto

• Greeted patients and managed front desk operations to ensure smooth office flow.
• Scheduled patient appointments using electronic health record systems for efficient calendar management.
• Processed patient intake forms and verified insurance information to facilitate billing procedures.
• Answered phone calls promptly, addressing inquiries and directing them to appropriate staff members.
• Maintained cleanliness and organization of reception area to create welcoming environment for patients.
• Assisted in managing medical records, ensuring confidentiality and compliance with privacy regulations.
• Collaborated with healthcare professionals to coordinate patient care and streamline communication.
• Developed familiarity with office protocols and software systems for effective task execution.
• Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
• Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
• Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
• Collaborated with medical staff to ensure seamless communication and coordination of patient care.
• Maintained patient databases and updated information in alignment with HIPPA protocols.
• Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
• Reviewed and sent medical records to other physicians upon request.
• Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
• Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
• Pulled charts and prepared for nurse and doctor assessment.
• Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
• Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
• Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
• Aided with prescription refill requests.
• Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
• Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
• Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
• Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Filed and retrieved patient records for provider.
• Maintained records by recording, obtaining, and updating personal and financial information.
• Adhered to strict HIPPA guidelines to protect patient privacy.
• Supported office staff and operational requirements with administrative tasks.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Prepared and processed patient referrals and transfer requests.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Conducted patient intake interviews, recording and documenting relevant information.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.

Processed Attorney Requests

Processed FMLA Requests

Processed Medical Records from Division of NJ State Disability

Processed requests from NJ Division of Motor Vehicles

Processed paperwork for Long/Short Disability

Processed paperwork from Insurance Companies