Debra Baccante
Winnabow,NC
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Demonstrated success in resolving escalated customer support issues while contributing to team objectives. Experienced in strategic problem-solving, customer relationship management, and financial reconciliations. Strong technical skills and commitment to accuracy in financial data entry and recordkeeping.
Overview
11
11
years of professional experience
1987
1987
years of post-secondary education
Work History
Ecommerce Operations Specialist
Dog Speak Cards & Gifts
Wilmington, North Carolina
12.2018 - Current
- Facilitated product selection and inquiries for dog-themed gifts to enhance customer satisfaction.
- Processed customer orders, returns, and billing accurately and efficiently.
- Resolved customer complaints by delivering effective solutions to maintain loyalty.
- Maintained inventory records for dog cards and gifts using company systems.
- Collaborated with team members to optimize overall customer service experiences.
- Educated customers on features and benefits of dog-themed merchandise.
- Tracked orders from initiation to completion, ensuring timely delivery of products.
- Managed vendor communications to address billing inquiries and discrepancies.
Lead Preschool Teacher
Harbor United Methodist Church
Wilmington, NC
08.2014 - 12.2017
- Developed engaging lesson plans tailored to diverse preschool age groups.
- Led daily activities to enhance children's social and emotional development.
- Collaborated with parents to align on children's educational goals.
- Trained assistant teachers in effective classroom management techniques.
- Implemented safety protocols ensuring a secure learning environment.
- Facilitated parent-teacher meetings to discuss student progress and concerns.
- Evaluated children's progress to customize individual learning strategies.
- Organized resources for effective lesson execution while maintaining classroom supplies.
Education
Certified Nursing Assistant - Health And Wellness
Cape Fear Community College
Wilmington, NC 06.2011 - 08.2011
Woodbridge Senior High School
Woodbridge, VASome College (No Degree) - General Studies
Northern Virginia Community College
Woodbridge, VASkills
- Order processing and inventory management
- Customer relationship management
- Complaint resolution
- Communication skills
Product knowledge
- Team collaboration
- Problem solving
- Administrative support
- Data collection and account updating
- QuickBooks proficiency
Financial reporting
- Accounts reconciliation
Timeline
Ecommerce Operations Specialist
Dog Speak Cards & Gifts
12.2018 - Current
Lead Preschool Teacher
Harbor United Methodist Church
08.2014 - 12.2017
Certified Nursing Assistant - Health And Wellness
Cape Fear Community College
06.2011 - 08.2011
Woodbridge Senior High School
Some College (No Degree) - General Studies
Northern Virginia Community College