Debra Baker
Wallace,CA
Summary
Dynamic professional with a proven track record in child development and regulatory compliance, successfully managing a day care while enhancing children's growth and engagement. As a Regional Sales Manager at Celebrity Foods, I cultivated strong teams and achieved significant revenue growth through effective staff management and innovative curriculum development.
Overview
29
29
years of professional experience
Work History
Day Care Owner
Self Employed Web
Sanger, CA
09.2018 - 01.2025
- Recorded children's growth, behavior and development, monitoring changes to discuss with parents or guardians.
- Coordinated with parents or guardians regarding their child's development progress.
- Drafted monthly budget plans for operating expenses including staffing costs, supplies and materials purchases.
- Prepared weekly reports detailing any incidents that occurred during the week involving children in care.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Assisted in developing new ideas for classroom activities that would engage young learners.
- Organized activities such as games, arts and crafts, music.
- Executed administrative plan and procedures to define staff responsibilities, equitable workloads and supervisory roles.
- Cultivated safe and happy child-friendly environment by implementing effective security, sanitation and policies and procedures.
- Monitored inventory levels of food items, toys and other necessary supplies needed for daily operations.
- Implemented creative and educational curriculum to promote expression and individuality with varying daily activities.
- Maintained records of attendance, meals served and other important information regarding each child's progress.
- Attended meetings with parents or guardians when needed in order to discuss their child's progress.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed day-to-day operations including scheduling shifts, ordering supplies and managing payroll records.
Sales Associate
Mancini’s Sleep World
Brentwood, CA
02.2009 - 07.2018
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Recommended, selected and located merchandise based on customer desires.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled returns and exchanges according to company policies.
- Described merchandise and explained use, operation and care.
- Assisted customers with product selection, sizing and styling.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained records related to sales for store management.
- Engaged customers in friendly, professional dialogue to determine needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Handled customer complaints in a professional manner.
- Assessed customer needs to provide assistance and information on product features.
- Placed special orders or called other stores to find desired items.
- Processed credit card transactions quickly and securely.
- Helped customers find specific products, answered questions, and offered product advice.
- Adhered to company initiatives and achieved established goals.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Tracked sales performance metrics to identify trends in market place.
- Demonstrated product features and benefits for customers' needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered incoming telephone calls to provide store, products and services information.
- Bagged or packaged purchases and wrapped gifts.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Regional Sales Manager
Celebrity Foods
Sacramento, CA
06.1996 - 01.2009
- Enhanced sales volume through skilled support to both new and inactive customers.
- Created promotional campaigns to increase sales in the region.
- Gained market share in new sales performance through aggressive team training.
- Resolved customer complaints regarding sales and service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Monitored competitor activities and analyzed pricing trends in the region.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
- Resolved customer inquiries promptly as well as escalated issues when necessary.
- Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Led, coached and developed employees to achieve sales goals.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Developed and managed regional sales program and market operations.
- Oversaw regional and local sales managers and staff.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Hired and motivated high-performing sales team.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Organized trade shows, exhibitions, and other events to showcase products.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Child Development Vocational Certificate - Vocational Program To Obtain Certificate For Lic.
Sacramento City College
Sacramento, CA08-1990
High School Diploma -
Del Campo
Fair Oaks, CA06-1988
Skills
- Child development
- Regulatory compliance
- Curriculum development
- Financial management
- Staff management
- Activity organization
Accomplishments
- On 09/30/2005 I broke a 48 year industry record that still stand today. Many sales awards and team building awards.
- averaged $100k a month in sales at Mancini's Sleep World
Timeline
Day Care Owner
Self Employed Web
09.2018 - 01.2025
Sales Associate
Mancini’s Sleep World
02.2009 - 07.2018
Regional Sales Manager
Celebrity Foods
06.1996 - 01.2009
Child Development Vocational Certificate - Vocational Program To Obtain Certificate For Lic.
Sacramento City College
High School Diploma -
Del Campo