Debra Belcher

• Citizens of Excellence Awarded in 2020 and one of the top performers in 2021 (final numbers not avail yet) currently selling to Small Business Banking customers with $5 million or less in annual revenue.
• Partnering with 18 Relationship Managers within two Business Banking Markets, BB MA Metro and BB MA South Shore. Built trusting reputation with both Market Managers and Relationship Managers resulting in excellent flow of incoming referrals.
• Perform bi-weekly Portfolio Reviews with all Relationship Managers to uncover opportunities and educate them so they can better position themselves when speaking to their customers. This practice has resulted in 100% participation with one Market and 70% on the other (high turnover of RM's in this Market).
• Use easi, salesforce, DASY, on a daily basis, keep excellent notes within salesforce from opportunity life, start to finish, follow up with customer after implementation to ensure customer satisfaction.
• Educated customers about product features and benefits to aid in selecting best options for each business needs.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Provided first-rate service to all customers and potential customers.
• Listened to customer needs and proposed matching solutions from company for accessOptima.
• Drafted, finalized and submitted paperwork to complete sales.

• Maintained relationships with several banks for cash management and line of credit services. Managed 1400 bank accounts held at 14 different banks and purchased/negotiated online banking solutions for all including accessOptima (Citizens), CashPro (BofA), Pinnacle (PNC), HSBCnet, CEO (Chase), and more
• Managed 14 direct reports efficiently with career development/mentoring and overall confidence billing which resulted in an excellent work flow within the department.
• Reviewed Analysis Statements to ensure monthly bank fees were accurate and negotiated ECR and bank fee rates on a Quarterly basis. Reviewed 822 formats.

• Contract Position
• Reviewed accessMoneyManager performance and changes to be made.
• Responsible for gathering business requirements for an ongoing project for on boarding new business customers and creating workflows for banking products.
• Use of Visio, crystal report writer, Pega Systems, IBM Workflow, and Salesforce.com
• Organize meetings for stakeholders to ensure requirements are met for each business. Measure risk factors and work with legal to resolve issues.
• Responsible for banking relationship with 30 local banks/1200 bank accounts to handle managing cash of company owned and fee managed properties.
• Analyzed/improved business processes and purchased bank services appropriate for cash management functions.
• Monitor, analyze, and review monthly bank analysis fees for cost and budget purposes. Daily and monthly reconciliation of management fees, outgoing wire transfers, manage online banking, general ledger reconciliations, Managed a staff of 4.
• Provide recommendations of processes to improve performance of software. Work with productions staff to get a better understanding of bottlenecks in the system that cause lost time.
• Winn Residential, Boston, MA – Treasury Manager

Contract Position

• Responsible for banking relationship with 30 local banks/1200 bank accounts to handle managing cash of company owned and fee managed properties.
• Analyzed/improved business processes and purchased bank services appropriate for cash management functions.
• Monitor, analyze, and review monthly bank analysis fees for cost and budget purposes. Daily and monthly reconciliation of management fees, outgoing wire transfers, manage online banking, general ledger reconciliations, Managed a staff of 4.
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• Main contact for all banks and maintained effective relationship with Cash Management reps and Loan officers. Responsible for the daily management of cash operations including cash and budget forecasting and claims disbursement management.
• Responsible for full budget process for multiple entities and departments. I supervised a staff of 5 analysts, monitored incoming and outgoing electronic payments, check processing, and Positive Pay file data transmissions to bank.
• Managed bank account documentation, authorized signature files, etc. Analyze, evaluate, and purchased bank services for a large commercial property insurance company. Assisted with Hedging of foreign currency and responsible for coordinating and completing all SPOT deals with CAD and Euro. Involved in numerous special projects for process improvement and software implementation. Reported Cash Analysis statistics to upper management.