Debra Benight
Catoosa,OK
Summary
Self-motivated, results driven professional with solid experience managing all levels of multiple projects including budgeting and administration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
9-1-1 Instructor
INCOG Indian Nations Council Of Government
Tulsa, Oklahoma
06.2020 - Current
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Oversaw curriculum implementation and continuous improvement of industry best practices.
- Collaborated with administration to increase departmental budgets to include 400 students a year.
9-1-1 Director
Tulsa County
Tulsa, Oklahoma
05.2014 - 08.2020
- Wrote and executed proposal to create dispatch unit, saving Tulsa County over $500,000 the first year.
- Developed, implemented, and evaluated dispatch center programs, goal, objective, policies, procedure and work standards.
- Planned, assigned, directed, reviewed, and evaluated work of dispatch center personnel.
- Developed, maintained and monitored staff scheduling and human resource functions.
- Monitored and evaluated service quality to ensure compliance with service and procedural standards, including but not limited to investigation of complaints with recommendations for corrective action.
- Coordinated dispatch response to major incidents.
- Coordinated dispatch center operations and activities with Sheriff's Office leadership and other agencies to ensure seamless and integrated operations and customer service
- Acted as liaison to and represented Sheriff's Office with various County, State and local government.
Grant Coordinator, Services Supervisor
Tulsa County
Tulsa, Oklahoma
08.2005 - 05.2014
- Wrote, developed and was awarded average of $1.4 million in grant awards yearly.
- Supervised Accounts Payable, Travel and Training, Special Projects and thirteen Program Directors responsible for grant programs.
- Researched, developed, wrote and implements State and Federal Grants.
- Audit Liaison for State and Federal audits
- Instructed Mental Health classes for area law enforcement.
Education
No Degree - Business Administration
Northeastern State University
Tahlequah, OK1985
Skills
- Customer Service
- Conflict Resolution
- Learning Skills Development
- Personnel Management
- Positive Reinforcement Strategies
- Strategy Implementation
Affiliations
- Oklahoma 9-1-1 Management Authority
- Volunteer for City of Catoosa
Certification
- Certified APCO Instructor for Public Safety Telecommunicators and Certified Training Officers
- NENA CMCP, Center Management Certification Program
- U.S. Dept. of Justice Regional Financial Training
- Grantsmanship Tulsa
- Council on Law Enforcement Education Training 85 hours
- Management and Supervision Certifications 230 hours
Timeline
9-1-1 Instructor
INCOG Indian Nations Council Of Government
06.2020 - Current
9-1-1 Director
Tulsa County
05.2014 - 08.2020
Grant Coordinator, Services Supervisor
Tulsa County
08.2005 - 05.2014
No Degree - Business Administration
Northeastern State University
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