Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Debra Benton

Port Clinton,OH

Summary

Motivated customer service specialist with over 20 years of retail experience in a fast-paced, team-based environment. Patient and empathetic with extensive background in conflict resolution and customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments. Direct Support and Vocational Habilitation Trainer has extensive training in this field. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

30
30
years of professional experience

Work History

Inside Sales Representative

K&K Interiors
Sandusky, OH
10.2023 - Current
  • Responded promptly to customer inquiries, ensuring high levels of satisfaction.
  • Provided tailored product recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and order statuses.
  • Developed long-term partnerships with key accounts through effective relationship management.
  • Participated in trade shows to generate leads and expand network.
  • Performed data entry from various sources into computer systems accurately.
  • Created spreadsheets to track data entries and updates systematically.
  • Followed up on pending orders to ensure timely resolution.

Retail Sales Associate

New Port Dry Goods Inc.
Port Clinton, OH
09.2017 - 03.2023
  • Facilitated customer interactions by assisting with clothing selection and inquiries.
  • Maintained organized, visually appealing merchandise displays to enhance shopping experience.
  • Processed sales transactions accurately through point-of-sale system.
  • Managed inventory efficiently, ensuring timely restocking of merchandise.
  • Resolved customer complaints with professionalism and empathy.
  • Greeted customers upon entry, offering assistance to improve satisfaction and retention.
  • Answered phone inquiries promptly, providing information and support as needed.
  • Supported manager and assistant manager with various operational tasks.

Pharmacist Technician

Krogers
Port Clinton, OH
03.2014 - 07.2014
  • Verified completeness and accuracy of written prescriptions and refill requests.
    Maintained secure storage conditions for pharmaceutical products.
    Prepacked bulk medications and filled bottles with prescribed drugs, ensuring proper labeling.
    Answered telephone inquiries, addressing questions or requests promptly.
    Assisted customers with simple inquiries, locating items, or referring them to pharmacists.
    Operated cash register for processing customer payments efficiently.

Design Consultant/Sales Associate

Da'Vinci's Gallery
Fremont, OH
03.1999 - 01.2008
  • Greeted customers to determine specific needs and preferences.
  • Described products and provided detailed care instructions to enhance customer understanding.
  • Communicated with vendors about backorder status, inventory forecasts, and special orders.
  • Conducted weekly visual display walkthroughs with management to optimize gallery presentation.
  • Collaborated with artists to elevate the quality of exhibitions and presentations.
  • Facilitated client consultations to gather insights on design preferences and requirements.

Design Consultant/Sales Associate

Richmond Gallery
Marblehead, OH
04.1995 - 02.1998
  • Assisted in managerial tasks. Addressing customer inquiries, solving problems, and providing new product information. I described the product to customers and accurately explained the details and care of the merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up-to-date knowledge of sales and store promotions. Developed reputation as an efficient service provider with high levels of accuracy. Directed calls to appropriate individuals and departments. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Dedicated to continuously improving sales abilities and product knowledge.

Education

High School Diploma - General

Port Clinton High School
Port Clinton, OH
01.1980

Skills

  • Retail
  • Customer Service
  • Sales
  • Customer relationship management
  • Product knowledge
  • Data entry
  • Order tracking
  • Lead generation
  • Visual merchandising
  • Inventory management
  • Effective communication
  • Time management
  • Attention to detail
  • Networking enthusiast
  • Customer relationship building
  • Superior organizational skills
  • Exceptional customer service
  • Clear and articulate phone manner
  • Cheerful and energetic
  • FLUENT IN [LANGUAGE]
  • Client relationship management
  • Email and phone etiquette
  • Order management
  • Relationship building
  • Upselling and cross selling
  • Customer service
  • Dependable

Additional Information

  • Skills
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Credit card processing
  • Multi-line phone talent
  • Medical terminology knowledge

Timeline

Inside Sales Representative

K&K Interiors
10.2023 - Current

Retail Sales Associate

New Port Dry Goods Inc.
09.2017 - 03.2023

Pharmacist Technician

Krogers
03.2014 - 07.2014

Design Consultant/Sales Associate

Da'Vinci's Gallery
03.1999 - 01.2008

Design Consultant/Sales Associate

Richmond Gallery
04.1995 - 02.1998

High School Diploma - General

Port Clinton High School

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Debra Benton