Debra Bieringer
Canton,MI
Summary
Diligent and results-driven professional with a successful background in management seeking to leverage my leadership skills and industry knowledge to transition into a challenging role as a Claims Analyst. Equipped with strong analytical abilities, attention to detail, and a deep understanding of risk assessment gained from managing diverse teams and operations. Eager to apply my expertise in evaluating financial data, mitigating losses, and ensuring compliance to excel claims analysis position within the financial or insurance sector.
Overview
12
12
years of professional experience
Work History
Claims Analyst
Corrigan Moving Systems/Premier Relocations
02.2023 - Current
- Experienced claim analyst proficient in evaluating property and household goods claims
- Strong ability to analyze documentation, assess coverage, and determine claim validity
- Skilled in conducting investigations, negotiating settlements, and processing claims efficiently
- Excellent communication and customer service skills to assist claimants throughout the process
- Detail-oriented and knowledgeable in policies and industry regulations
- Proven track record of accurately resolving claims and ensuring customer satisfaction.
Loss Mitigation Underwriter
Towne Mortgage Company
01.2021 - 02.2023
- Perform waterfall review and enter workout results for all FHA, VA, USDA, Freddie, and Fannie Mae files to evaluate best option for borrower as Single Point of Contact
- Calculate interest, escrow, property preservation, and legal fees that can be added as arrearages to loss mitigation settlement
- Gathered and reviewed financial information to facilitate recommendation of charge-off, foreclosure and/or loss mitigation
- Prepared mortgage loan modification documents and reviewed new loan terms with the customer
- Analyzed income and expenses, credit card debt, and other financial obligations, credit reports and titles to analyze the ability of the borrower to repay past due balances
- Strong ability to negotiate and implement loan modification or repayment plans
- Excellent attention to detail and adherence to industry regulations and guidelines
- Effective communication and customer service skills in handling sensitive borrower situations.
Assistant Manager/BSA Officer
T & I Credit Union
01.2020 - 12.2020
- Assessed Member Service Representatives performance daily and developed improvement plans
- Engaged Member Service Representatives in business processes with positive motivational techniques
- Created and implemented an efficient Cannabis, BSA/AML, & OFAC compliance program to ensure zero risk exposure
- Ensured all Member, Business, and Legal Accounts were opened properly, and all paperwork completed
- Daily duties as BSA Officer were to write, file, and track Suspicious Activity Reports, Currency Transaction Reports, and Monetary Instrument Reports as required.
Financial Center Assistant Manager
Bank of America
01.2019 - 02.2020
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Met with customers to assess needs and propose customized solutions
- Led day-to-day operations and customer service in financial institutions
- Managed financials, risk, and compliance to ensure regulatory adherence at all levels
- Spearheaded business development and community engagement initiatives
- Oversaw staff, fostering growth and achieving organizational goals
- Cultivated positive relationships with customers, staff, and prospective clients.
Store Manager
Things Remembered
04.2018 - 01.2019
- Focused on minimizing risk while accomplishing financial goals in sales, customer growth, and bottomline profitability
- Raised customer service scores by 15% in less than 3 months while raising sales 16% over budget in final quarter
- Took over struggling location and raised average customer sale 20% over corporate expectations
- Rewarded for lowest mis-engraved with loss only 5% lower than company average.
General Manager
Camp Bow Wow
01.2017 - 04.2018
- Established new relationships to increase Camp sales by selective marketing strategies
- Raised customer service scores 15 points in 6 months to be only 5 points from perfect service score
- Coached & developed programs to increase front desk sales and production resulting in upsells of 20% over budget
- Increased spa sales to 35% over prior year which allowed hiring of in-house groomer.
General Manager
Honeybaked Ham Company
09.2015 - 01.2017
- Hired and trained permanent and temporary staff for main and 2 seasonal locations which totaled 30 employees annually
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals daily
- Managed sales and production workflow to exceed quality service goals in retail store as well as through catering events
- Managed food cost by accurate inventory, rotation, customer traffic, and ordering resulting in 1% quarterly food waste.
Manager
Party City
02.2012 - 09.2015
- Planned and executed district wide resets yearly to introduce new products and updating planograms to renew stores layout
- Strengthened merchandising strategies to drive customer engagement and boost sales 15% over prior year's sales
- Optimized schedules to keep coverage and service in line with forecasted demands and reduce labor costs by 5%.
Education
Certified Residential Underwriter Level II in Underwriting -
Mortgage Bankers Asssociation
High school diploma -
Garden City High School
Garden City, MISkills
- Microsoft Office
- Google Suite
- Escrow
- Financial analysis
- Claims
- Risk Management
- Regulatory Compliance
- Customer Service and Support
- Dispute Tracking
- Accounts Payable and Accounts Receivable
- Claims Review
- Account Follow-Up
- Litigation Management
- Subrogation Expertise
- Property Claims
- Negotiate Settlements
- Claims Investigations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Analyst
Corrigan Moving Systems/Premier Relocations
02.2023 - Current
Loss Mitigation Underwriter
Towne Mortgage Company
01.2021 - 02.2023
Assistant Manager/BSA Officer
T & I Credit Union
01.2020 - 12.2020
Financial Center Assistant Manager
Bank of America
01.2019 - 02.2020
Store Manager
Things Remembered
04.2018 - 01.2019
General Manager
Camp Bow Wow
01.2017 - 04.2018
General Manager
Honeybaked Ham Company
09.2015 - 01.2017
Manager
Party City
02.2012 - 09.2015
Certified Residential Underwriter Level II in Underwriting -
Mortgage Bankers Asssociation
High school diploma -
Garden City High School
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