Summary
Overview
Work History
Education
Skills
Timeline
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Debra Billotto

Grand Prairie,TX

Summary

Professional Office Manager with a proven track record excelling in customer service and office management. Skilled in Microsoft Office and adept at maintaining confidentiality while enhancing patient satisfaction. Recognized for implementing efficient billing processes and fostering strong customer relations, contributing to a seamless operational flow with high standards and a results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving. Strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

29
29
years of professional experience

Work History

Office Manager

Eyes on Broad
10.2020 - 05.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw lab orders by filing insurance claims and ordering glasses precisely and accurately.
  • Assisted in accurately fitting patients with frames that complimented their features and worked best with the lens options needed for maximum effectiveness.



Optical Manager/Lead Optician

Arlington Vision Source
06.2012 - 08.2020
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Vision Source Resource Facilitator leading quarterly meetings for managers and staff in the Dallas/Fort worth metroplex Vision Source offices. Implementing best practices and ensuring that the practices under the Vision Source umbrella were utilizing all benefits to support long-term success of independent optometrists.

Optometric Assistant

Krall Eye Clinic
08.2010 - 05.2012
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.
  • Assisted during the study of Neurolens prior to its patent.

Optical Manager/Managing Optician

Dr. Finley's Family Eyecare
02.2006 - 08.2010
  • Collaborated with store manager to plan staff schedules and determine hiring needs.
  • Explained prescriptions, optical terminology and products to customers.
  • Implemented loss prevention strategies, significantly reducing instances of theft or damage in the optical department.
  • Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
  • Precisely adjusted eye wear for maximum comfort and performance.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.

Optometric Assistant

Krall Eye Clinic
05.1996 - 02.2006
  • Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
  • Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
  • Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
  • Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
  • Ensured accuracy of patient records by diligently updating information during each visit or interaction.
  • Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
  • Provided training support for new team members, sharing expertise on best practices in optometric assistance tasks.
  • Increased repeat business through exceptional customer service and follow-up communications with patients about their eye care needs.
  • Contributed to increased sales by effectively promoting optical products and services based on individual patient needs.

Education

Associate of Applied Science - Business Office Careers/ Medical, Accounting

Mitchell Technical Institute
Mitchell, SD
05-1996

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Microsoft Office
  • Revolution EHR
  • Clear oral/written communication
  • Billing
  • Customer relations

Timeline

Office Manager

Eyes on Broad
10.2020 - 05.2025

Optical Manager/Lead Optician

Arlington Vision Source
06.2012 - 08.2020

Optometric Assistant

Krall Eye Clinic
08.2010 - 05.2012

Optical Manager/Managing Optician

Dr. Finley's Family Eyecare
02.2006 - 08.2010

Optometric Assistant

Krall Eye Clinic
05.1996 - 02.2006

Associate of Applied Science - Business Office Careers/ Medical, Accounting

Mitchell Technical Institute

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