Debra Bocanegra
San Antonio,Tx
Summary
Led markdown team to achieve significant improvement, advancing from unranked to 15th place in regional standings for markdown team performance. Facilitated collection of customer service surveys, achieving an average of three positive responses per week.
Overview
19
19
years of professional experience
Work History
Merchandiser
Marshalls
11.2021 - 01.2025
- Collaborated with team members to maintain organized stockroom and streamline replenishment processes.
- Trained new staff on company standards for merchandising and customer service excellence.
- Conducted regular audits of merchandise presentation to ensure compliance with brand guidelines.
- Implemented promotional displays that increased visibility of seasonal items, boosting sales performance.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Increased customer engagement by providing knowledgeable product recommendations.
Prep Cook
Saint Mary’s Private School
05.2010 - 07.2012
- Prepared ingredients by chopping, slicing, and dicing vegetables for various dishes.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Operated kitchen equipment such as mixers, ovens, and grills efficiently and safely.
- Collaborated with chefs to execute daily specials and optimize menu offerings based on seasonal ingredients.
- Streamlined food prep processes by implementing efficient workflows that reduced preparation time.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Customer Service Representative
Best Bargain
01.2006 - 03.2010
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
GED -
Howard College
Big Spring, TX10.2002
Skills
- Organizational skills
- Retail experience
- Visual merchandising
- Display setup
- Merchandise labeling
- Store recovery
- Sales
- Active listener
- Reliable and punctual
- Friendly and outgoing
- Markdown procedures
- Retail sales professional
- Product recovery
- Merchandising trends
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandiser
Marshalls
11.2021 - 01.2025
Prep Cook
Saint Mary’s Private School
05.2010 - 07.2012
Customer Service Representative
Best Bargain
01.2006 - 03.2010
GED -
Howard College
CUST
Authorized to work in the US for any employer