Summary
Overview
Work History
Education
Skills
Timeline
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Debra Bond

Port Orchard,WA

Summary

Accomplished Sales Service Associate at State Farm Insurance Inc, recognized for exceptional service excellence and effective organizational skills. Boosted sales revenue by 20% through strategic client engagement and cross-selling. Proven ability to mentor teams and enhance customer satisfaction, leveraging product and service sales expertise to drive business growth and client retention.

Overview

33
33
years of professional experience

Work History

Sales Service Associate

State Farm Insurance Inc
04.1997 - 09.2019
  • Developed strong client relationships through consistent communication and exceptional service delivery.
  • Streamlined sales processes for increased efficiency, resulting in higher conversion rates.
  • Collaborated with team members to achieve monthly sales targets and improve overall team performance.
  • Developed a deep understanding of company products or services, enabling effective communication of value propositions to potential clients.
  • Mentored junior sales associates, sharing best practices and providing guidance on effective selling techniques.
  • Delivered regular sales reports to management, providing insights into current performance metrics and areas for improvement.
  • Enhanced customer satisfaction by addressing inquiries promptly and providing tailored solutions.
  • Implemented effective time management strategies, maximizing daily productivity and client outreach efforts.
  • Boosted sales revenue by implementing effective marketing strategies and engaging with potential clients.
  • Conducted product presentations to educate potential clients on features and benefits, leading to informed decision making.
  • Organized product training sessions for new team members, ensuring a thorough understanding of key features and selling points.
  • Provided after-sales support to ensure customer satisfaction, fostering repeat business opportunities.
  • Created tailored proposals for prospective clients, highlighting relevant product offerings aligned with their needs.
  • Negotiated contracts with new clients, securing long-term partnerships and business growth.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Offered knowledgeable insight into available products and services to help consumers make informed decisions.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Researched client requests to create best possible solutions for diverse needs.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the insurance industry.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
  • Identified cross-selling opportunities by reviewing existing client coverage and suggesting appropriate additional products.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Crafted clear, informative illustrations to explain life insurance policy features and benefits.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.

Bank Teller

Kitsap Bank
02.1994 - 01.1996
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Grocery Store Cashier

Albertsons Supermarket
06.1986 - 01.1994
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.

Education

No Degree - Photography, Painting And Drawing

Northwest College of Art And Design
Poulsbo, WA

High School Diploma -

Earl Warren HS
Downey, CA

Skills

  • Goal oriented
  • Leads prospecting
  • Teamwork and collaboration
  • Service excellence
  • Trustworthy and diligent
  • Effective organizational skills
  • Social media
  • Detail-oriented
  • Effective task prioritization
  • Skilled in resolving conflicts
  • Effective complaint resolution
  • Product and service sales expertise
  • Delivering exceptional service
  • Customer retention
  • Sales training

Timeline

Sales Service Associate

State Farm Insurance Inc
04.1997 - 09.2019

Bank Teller

Kitsap Bank
02.1994 - 01.1996

Grocery Store Cashier

Albertsons Supermarket
06.1986 - 01.1994

No Degree - Photography, Painting And Drawing

Northwest College of Art And Design

High School Diploma -

Earl Warren HS

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Debra Bond