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Debra Bourassa
Raynham,MA
Summary
Highly motivated, self-driven, methodical, organized, competent and comfortable in a leadership role. Excellent conflict resolution and communication skills. Able to perform well in highly stressful situations that require accurate and timely decision making to ensure safety and the well being of all. Intuitive, professional, respectful, patient and consistent, reliable and dependable, as well as able to work alone or within a group setting.
Overview
26
26
years of professional experience
4
4
Certifications and Licenses
Work History
Office Manager-Assistant-Customer Service
D&S Auto Works, INC
Abington, MA
06.2018 - 08.2021
- Responsible for direct customer service including scheduling, conflict-resolution, direct contact with insurance companies and adjustors, creating and updating job-folders, insurance company negotiation and billing, follow up, data entry, light accounting, keeping inventory and ordering of office and shop supplies, communicating job needs or changes to shop-technicians to ensure daily goals are being met, and communicating and assisting business owner with daily operations.
Licensed Family Childcare Provider
Deb’s-Deb’s Childcare
Raynham, MA
08.2013 - 05.2018
- Care provider for children aged three-months to four-years
- Responsible for planning and implementing developmentally and age-appropriate programming that adhered to Mass EEC regulations as well as meeting direct needs and interests of children while fostering and promoting self-exploration, independence, trust, fantasy and role play, fine and gross motor skills, physical development, problem solving, rule following, consistency, proper sleep and nutrition, as well as daily outdoor physical activity
- All within a loving and patient environment where providing well balanced, nutritious, and unprocessed meals where children were encouraged to participate in preparing and allowed to make self- choices within each food group offered.
Massachusetts Correctional Officer
Plymouth County Sheriff, Massachusetts DOC
11.2010 - 04.2012
- Direct supervision and care of inmates awaiting trial or who had been sentenced
- Duties included eliminating chances of escape, violence, and incidents by effectively controlling the behavior and conduct of inmates within housing units and during recreational activities, while adhering to strict policies and procedures, and following a specific chain of command
- Conflict resolution, de-escalation, and effective communication were key aspects to success, where we followed a mantra of firm, fair, and consistent behavior that ensured the safety and security of both inmates and fellow co-workers
- Role required me to possess strong leadership abilities, acute conflict resolution, interpersonal skills, maintain calmness and self-control, and the ability to react properly during highly-stressful and dangerous situations
- Rapidly and accurately assessing inmates for signs of depression, anger, or potential suicidal indications that required immediate interventions to prevent rioting, self-harm, or harm to others were top priorities during each shift and included frequent evaluation of each inmates behavior, which also included constant and direct one to one supervision for those at highest risk of injury or injuring.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
- Delivered on time and under-budget project management to resolve customer service issues for senior management
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints
- Authored incident reports for management on violations and discrepancies
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
- Routinely counted inmates and in response to potential security breaches
- Patrolled facility and work areas to complete headcounts of inmates
- Monitored radio transmissions between staff to respond immediately to directions and emergencies
- Strengthened emergency response protocols by conducting emergency scenarios and drills and assessing results
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness
- Identified issues, analyzed information and provided solutions to problems
Licensed Family Childcare Provider
Deb Deb's Childcare
Whitman, MA
09.2006 - 07.2009
Licensed Family Childcare Provider
Deb Deb's Childcare
Dorchester, MA
05.2003 - 04.2006
Private Childcare Provider
Numerous Families
Hingham, MA
06.1991 - 12.2001
- Worked with parents one-on-one to address individual needs of children in care.
- Played engaging, age-appropriate games to entertain and educate children.
- Supported parent-initiated potty training behaviors using positive reinforcement.
- Administered prescribed medications in accordance with written instructions.
- Planned fun, educational activities for children aged three months to four years.
- Obtained current CPR, First Aid and certifications.
- Delivered children to after-school activities and sports practices.
- Transported children to and from activities safely.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Maintained safe environment by keeping watchful eye on children.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
Education
Associates Degree - Nursing
Laboure College
Milton, MA12.2021
Human Services and Healthcare
Bristol College
Fall River, MAEarly Childhood Education
Fisher College
North Attleboro, MALicensed Aesthetician -
The Elizabeth Grady School of Esthetics & Massage Therapy
Medford, MA05.2002
Skills
- Team Management and Supervision
- Quality Assurance
- Motivational Leadership
- Complex Problem Solving
- Decision Making
- Handling Customer Complaints
- Verbal and Written Communication
- Methodical and Organized
- Friendly and Relatable
- Documentation and Recordkeeping
- Attention to Detail
- Multitasking and Prioritization
- Diligent Follow Through
- Attentive service
- Exceptional customer service
Certification
- Licensed Aesthetician - 2002- present
- Class A License to Carry Fully-Concealed Firearms - 2010- present
- Certified CNA - October 2021- present
- Certified BLS/CPR/First AIde Training - 2003- present
Running, personal care
Avid runner and positive self-care for personal and mental well being
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Manager-Assistant-Customer Service
D&S Auto Works, INC
06.2018 - 08.2021
Licensed Family Childcare Provider
Deb’s-Deb’s Childcare
08.2013 - 05.2018
Massachusetts Correctional Officer
Plymouth County Sheriff, Massachusetts DOC
11.2010 - 04.2012
Licensed Family Childcare Provider
Deb Deb's Childcare
09.2006 - 07.2009
Licensed Family Childcare Provider
Deb Deb's Childcare
05.2003 - 04.2006
Private Childcare Provider
Numerous Families
06.1991 - 12.2001
Associates Degree - Nursing
Laboure College
Human Services and Healthcare
Bristol College
Early Childhood Education
Fisher College
Licensed Aesthetician -
The Elizabeth Grady School of Esthetics & Massage Therapy
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