Debra Boyden

• Manage all business office operations for a 160-bed skilled nursing facility
• Ensure accurate and timely medical billing, collections, and revenue cycle processes
• Educate residents and family members on payment options including Medicare, Medicaid, Managed Care, Private Insurance, and Private Pay
• Assist with Medicaid pending procedures, including application completion, documentation, and follow-up
• Resolve billing discrepancies while maintaining compliant documentation of collection activity, correspondence, and payment arrangements
• Prepare financial and operational reports including revenue summaries, accounts receivable aging, and bad debt write-offs
• Support executive leadership with data-driven financial insights

• Oversaw full revenue cycle management for a 98-bed skilled nursing facility
• Managed medical billing, denial management, and collections for Medicare, Medicaid, VA, Hospice, Managed Care, and Private Pay
• Assisted residents and families with Medicaid pending applications and eligibility documentation
• Ensured accurate payment posting, reconciliation, and compliance with payer guidelines
• Reduced accounts receivable days outstanding through proactive payer communication
• Completed month-end close and generated billing and collection reports for corporate accounting
• Maintained Resident Fund Accounts in compliance with Medicaid regulations
• Achieved a 95% internal audit score through thorough documentation and adherence to state and company policies

• Provided operational leadership across human resources, payroll, and benefits administration
• Managed full-cycle recruitment, onboarding, and employee records management
• Administered employee benefits and served as liaison with insurance providers and corporate leadership
• Prepared and processed payroll for 100+ employees
• Maintained licensure tracking, vendor contracts, and compliance documentation
• Assisted with accounts payable and administrative operations

Supported deficiency-free State Survey audits for three consecutive years