Debra Boysen
Hartford,SD
Summary
Successful parts & sales customer service with 17 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. parts & customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Customer Sales Representative
Tiger Corporation U.S.A
02.2005 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Contacted potential customers to capitalize on sales opportunities.
- Emphasized product specifications to meet customer needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Maintained customer accounts and relationships.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Verified delivery schedules and processes.
- Stayed current on company sales & parts options to promote offerings during regular service connections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Quoted prices, credit terms and other bid specifications.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
Party Coordinator
United Rentals
07.2000 - 02.2005
- Consulted with customers to determine objectives and requirements for events.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Inspected event facilities to confirm conformance to customer requirements.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated and selected service providers and vendors according to customer requirements.
- Performed event coordination for larger parties and gatherings.
Education
Grand Junction High School
Grand Junction, CO05.1984
Skills
- Complaint Resolution
- POS Systems
- Negotiation Trained
- Purchasing Quotes
- Customer Engagement
- Payment Processing
- Customer Account Management
- Customer Needs Assessment
- Salesforce
- Inbound Call Management
- Delivery Management
- Company Policies
- Product Promotions
- Salesmanship
- Product Demonstration
- Cash Handling
- Sales Negotiation
- Account Management
- Product Knowledge
Timeline
Customer Sales Representative
Tiger Corporation U.S.A
02.2005 - Current
Party Coordinator
United Rentals
07.2000 - 02.2005
Grand Junction High School