Debra Briones
Victoria,USA
Summary
Dynamic professional in client account management, recognized for successfully opening and establishing new accounts, Loan proccesing, and teller duties within financial institutions. Expertise in risk assessment, compliance, and fostering strong client relationships drives a commitment to excellence. Collaborative team player with a results-oriented mindset, adept at navigating changing needs while maintaining a keen understanding of financial products and regulatory requirements. Proven ability to enhance customer service experiences, ensuring client satisfaction and loyalty.
Overview
40
40
years of professional experience
Work History
New Accounts/Teller
Crossroads Bank
03.2015 - 11.2025
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Trained new tellers on operational procedures and best practices for transaction handling.
- Processed customer transactions accurately and efficiently at teller station.
- Assisted customers with account inquiries and banking services to ensure satisfaction.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
- Executed wire transfers, stop payments and account transfers with accuracy and efficiency.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated clients on the benefits of various IRA types, assisting them in making informed decisions about their retirement savings options.
New Accounts/Teller/Loan Processor
Victoria City Co. Federal Credit Union
05.2010 - 03.2015
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Processed customer loan applications accurately and efficiently.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
New Accounts/Loan Officer
Cal-Com Federal Credit Union
09.1991 - 05.2010
- Evaluated loan applications for creditworthiness and compliance with lending policies.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Managed onboarding process for new accounts, ensuring compliance with company policies.
- Mentored junior staff on best practices for client interactions and system usage.
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Conducted regular follow-ups with clients after account openings to ensure continued satisfaction and address any questions or concerns they may have had.
- Continuously updated knowledge of industry trends and regulatory changes, adapting work processes accordingly for optimal results.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed member transactions efficiently and accurately, ensuring compliance with credit union policies.
- Assisted members with account inquiries and provided tailored financial solutions to meet their needs.
Assistant Supervisor
First Federal Savings & Loan
07.1985 - 03.1988
- Awarded a certificate for an outstanding balancing record.
- Supervised daily operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored staff on banking procedures and customer service best practices.
- Coordinated team activities, fostering collaboration and communication among staff members.
- Managed escalated customer inquiries, resolving issues swiftly to maintain client satisfaction levels.
- Worked on ATM replenishing and reprogramming.
- Facilitated regular team meetings to align goals, review progress, and address challenges proactively.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
Education
High School Diploma -
Bloomington High School
Bloomington, TX05-1982
Skills
- Customer service
- Efficient transaction processing
- Account management
- Loan processing
- Staff training
- Strong work ethic
- Professionalism and courtesy
- Cash drawer balancing
- Financial record keeping
- Financial software
- Bilingual in Espanol
- MS office proficient
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
New Accounts/Teller
Crossroads Bank
03.2015 - 11.2025
New Accounts/Teller/Loan Processor
Victoria City Co. Federal Credit Union
05.2010 - 03.2015
New Accounts/Loan Officer
Cal-Com Federal Credit Union
09.1991 - 05.2010
Assistant Supervisor
First Federal Savings & Loan
07.1985 - 03.1988
High School Diploma -
Bloomington High School