Summary
Overview
Work History
Education
Skills
Timeline
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Debra Brossart

Ocala

Summary

Dynamic administrative professional with over 20 years of experience at St John Properties, Inc., excelling in client management and problem-solving. Proven track record in enhancing customer satisfaction and optimizing office operations. Proficient in Microsoft Office and adept at documentation and reporting, ensuring compliance and efficiency in all processes.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Roofing Pros USA
Ocala
02.2024 - Current
  • Manage over 800 clients and resolve inquiries, complaints, and calendars for service.
  • Ensure client expectations are met by partnering with project managers and account managers daily to review all outstanding actions and ensure client expectations are managed.
  • Work with company management to activate and close out accounts to ensure accounting records are accurate.

Administrative Assistant

All Weather Contractors
Jacksonville
08.2023 - 02.2024
  • Promptly addressed client inquiries and resolved issues effectively, which led to consistently achieving high customer satisfaction ratings.
  • Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules and work orders.
  • Pulled roofing permits for several different municipalities.
  • Collected payments for services, and updated accounts to reflect new balances.

Administrative Assistant

Jacksonville Marine
Fleming Island
02.2023 - 08.2023
  • Ordered marine parts, received and filed all invoices with accounting.
  • Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.
  • Collected payments for services and reconciled credit card receipts to reflect accurate balances.
  • Scheduled, and assisted all boat rentals.
  • Ordered and maintained stock and supplies.
  • Maintained inventory reports for boat supplies and sundries.

Cashier

West Marine
Jacksonville
11.2021 - 02.2023
  • Posted charges against accounts and generated statements.
  • Redeemed coupons, loyalty points and benefits for purchased items.
  • Promoted customer satisfaction by supporting merchandise selection, returns and exchanges.

Manager of Administration Interior Construction

St John Properties, Inc
Baltimore
07.2001 - 10.2021
  • Over 20 years of successfully sustained customer relationships for 21 million square feet of commercial property while managing office administration functions for 13 employee team and executive management.
  • Oversaw correspondences, budgets, project documentation, contracts, supplying management with reports and analyzed for optimize profitability.
  • Demonstrated superior performance in coordination and management of complex and diverse operations, ensuring all compliance and regulatory requirements are met.
  • Proactively investigated and solved multi-faceted problems affecting executive leader and business initiatives.
  • Implemented an imaging system digitizing all commercial lease records and making them easily available for archive and retrieval.
  • Carried out corporate processes outlining roles and responsibilities for retrieval and storage, clearing out 80 filing cabinets of documentation, and generations office space for future expansion.
  • Developed and maintained strong relationships with tenants, ensuring their needs were met and concerns addressed, contributing to tenant retention and satisfaction.
  • Pulled interior construction permits while developing relationship with county officials

Education

Associate in Arts (A.A.) - Business Administration

Carroll Community College
Westminster, MD
05.2009

Skills

  • Office Administration
  • Problem Solving
  • Microsoft Office / Word / Excel / Outlook / Powerpoint
  • Organizational Planning
  • Customer Service Excellence
  • Documentation and Reporting
  • Time Management
  • Written and Verbal Communication
  • Data Entry / Internet Savvy
  • Client management
  • Calendar coordination
  • Payment processing

Timeline

Administrative Assistant

Roofing Pros USA
02.2024 - Current

Administrative Assistant

All Weather Contractors
08.2023 - 02.2024

Administrative Assistant

Jacksonville Marine
02.2023 - 08.2023

Cashier

West Marine
11.2021 - 02.2023

Manager of Administration Interior Construction

St John Properties, Inc
07.2001 - 10.2021

Associate in Arts (A.A.) - Business Administration

Carroll Community College

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