Debra Brown
Memphis,TN
Summary
Polite and accommodating Front Desk Receptionist bringing 22 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist
Pediatric Physicians, P.C.
Cordova, TN
09.2001 - 12.2023
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Completed basic bookkeeping and document filing.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors to provide information and direct to appropriate personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers warmly and made them feel welcome.
- Assisted with scheduling appointments for clients and visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Explained policies and procedures to visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Signed for packages, recorded deliveries and distributed to personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
General Studies
University of Memphis
Memphis, TNSkills
- Front Office Management
- Call Routing
- Office Organization
- File Management
Timeline
Front Desk Receptionist
Pediatric Physicians, P.C.
09.2001 - 12.2023
General Studies
University of Memphis