Debra Burgess
Sangerville,ME
Summary
Highly efficient Administrative Professional offering 20 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
15
15
years of professional experience
Work History
Administrative Specialist V
Cianbro Equipment
Pittsfield, ME
08.2018 - Current
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Handled high-volume invoice processing with minimal supervision.
- Coded invoices to maintain organized and accurate records.
- Worked closely with department personnel to produce accurate and timely bills.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Special Education Tutor
Piscataquis Community Elementary School
Guilford, ME
09.2015 - 08.2018
- Researched best practices related to teaching methods for special education learners.
- Supported students in developing self-advocacy skills needed for success in school environments.
- Motivated students through positive reinforcement techniques such as praise or rewards.
- Provided individualized instruction to meet the specific needs of each student.
- Assisted students with disabilities in developing educational, social and behavioral skills.
- Implemented behavior management strategies designed to increase appropriate behaviors while decreasing inappropriate ones.
- Utilized technology such as assistive devices, software applications and online resources during instruction sessions.
- Encouraged students to set personal goals related to academics, career planning and personal development.
- Supported students with personalized accommodations, extra assistance and educational assessments.
Customer Service Representative
Puritan Medical Products
Guilford, ME
01.2011 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained up-to-date knowledge of company policies and procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Risk Coordinator
St. Joseph Hospital And Medical Center
Bangor, ME
02.2009 - 01.2011
- Maintained up-to-date records of all risk assessments conducted by the organization.
- Participated in regular meetings with executive leadership teams to provide updates on progress against established goals.
- Implemented an effective system for tracking and monitoring key performance indicators.
- Drafted detailed reports outlining current trends in the Risk Management landscape.
- Performed periodic reviews of insurance coverage levels to identify areas of noncompliance or inadequate protection from losses due to unforeseen events.
- Prepared reports outlining risk analysis results.
- Streamlined reporting processes for improved efficiency and accuracy.
Education
High School Diploma -
Piscataquis Community Secondary School
Guilford, ME06-2000
Some College (No Degree) - Computer Information Systems
Thomas College
Waterville, MEAssociate of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Confidential Document Control
- Customer Relations
- Verbal Communication
- Metrics Tracking
- Human Relations Accredited
- Payroll and benefits administration
- Personnel engagement
- Conflict resolution tactics
- Microsoft Office Suite
- Organizational Skills
- Self Motivation
- Analytical Skills
- Time management abilities
- Excellent Communication
- Analytical Thinking
- Written Communication
- Customer Communication
- Technical Troubleshooting
- User Support
- Data Entry
- Technical Analysis
Affiliations
- Proud member of the Society for Human Resource Management
- Proud member of the National Society of Leadership and Success
Accomplishments
- Top of the class in Human Relations, Marketing and Business Law through Southern New Hampshire University
Websites
Timeline
Administrative Specialist V
Cianbro Equipment
08.2018 - Current
Special Education Tutor
Piscataquis Community Elementary School
09.2015 - 08.2018
Customer Service Representative
Puritan Medical Products
01.2011 - 08.2015
Risk Coordinator
St. Joseph Hospital And Medical Center
02.2009 - 01.2011
High School Diploma -
Piscataquis Community Secondary School
Some College (No Degree) - Computer Information Systems
Thomas College
Associate of Science - Business Administration
Southern New Hampshire University