Debra Burkett
Brenham,TX
Summary
Dedicated customer service professional with over a decade of experience at Community Action Inc. Skilled in appointment scheduling and data entry, I excel in client relations and active listening. My commitment to helping others ensured timely medical transportation for consumers, enhancing their access to essential healthcare services. I also was a skilled notary in the state of PA as well as an insurance agent. I am known for reliability and dedicated to do my best with the tasks at hand.
Overview
10
10
years of professional experience
Work History
CSR
Community Action Inc
03.2011 - 08.2021
I answered phones directing calls to different departments as receptionist as my first duties with the company from 2001-2009. Then I worked as a CSR in the Medical Transportation Department where I answering phones, scheduling rides to get consumers to their medical appointments. I also entered data for monthly reports among other responsibilities such as training new staff for the job, from, 2011-2021. I enjoyed working with the public and helping them get to get to their necessary appointments.
Education
High School Diploma -
Allegheny Clarion Valley
Foxburg PASkills
- Client relations
- Scheduling
- Paperwork processing
- Appointment scheduling
- Clerical support
- Customer service
- Data entry
- Active listening
- Professional telephone demeanor
- Call management
- Filing
- Multi-line phone talent
- Retail store support
Timeline
CSR
Community Action Inc
03.2011 - 08.2021
High School Diploma -
Allegheny Clarion Valley