Debra Butti
Barberton,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Versatile team member offering over 15 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
19
19
years of professional experience
Work History
Merchandising Specialist
Acme Fresh Market
03.2020 - Current
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Communicated merchandising needs to store manager.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Maintained product inventory and reordered items.
- Changed displays to reflect new promotions.
- Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
- Optimized inventory turnover by developing strong relationships with suppliers and effectively managing stock levels.
- Maintained clean store by returning items to proper places.
- Assisted management in creating seasonal floor plans that catered to current trends while maintaining brand identity.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Led a team of associates responsible for executing merchandising projects within tight deadlines while maintaining high quality standards throughout the process.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Managed and maintained purchase orders and invoices.
- Check in all vendors using a DSD system
Customer Service Manager
Wendy's
08.2015 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Houseman
Holiday Inn
02.2005 - 08.2015
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Kept building entryway glass clean and polished for professional presentation.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
- Minimized downtime due to unexpected maintenance issues by replacing light bulbs or unclogging drains proactively.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware
- Delivered room service to the guests
- Housekeeping
- Security at the property
- Cleaned the pools
- A little bit of bartending
- Some front desk
Education
Sports Fitness - Personal Trainer And Fitness Instructor
ISSA
Phoenix, AZSkills
- Reading planograms
- Pricing and shelf labeling
- Microsoft Office
- Inventory Tracking
- Merchandising displays
- Stock management
- Inventory Control
- Ordering and Purchasing
- Vendor Relations
- Markdown procedures
- Visual Merchandising
- Stock replenishment
- Pricing and Signage Updates
- Stock Rotation
- Product inventory counts
- Maintaining stock levels
- Retail knowledge
- Active listener
- Reliable and punctual
- Friendly and outgoing
Additional Information
I am a very quick learner who can multi task.
Timeline
Merchandising Specialist
Acme Fresh Market
03.2020 - Current
Customer Service Manager
Wendy's
08.2015 - 03.2020
Houseman
Holiday Inn
02.2005 - 08.2015
Sports Fitness - Personal Trainer And Fitness Instructor
ISSA