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Work History
Education
Skills
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Debra G Carnahan Saunders
Open To Work

Debra G Carnahan Saunders

Customer Support Consultant
Clarkston,GA

Profiles

  • https://www.linkedin.com/in/debragcarnahan
  • https://www.nexxt/p/debragcarnahan
  • https://bold.pro/my/debra-carnahan

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Healthcare Scheduling SpecialistTechnical Customer Support RepresentativeCustomer Support Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Clarkston, GA, USAtlanta, GA
Open to relocation: No

Salary Range

$35000/yr - $65000/yr

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekWork from home optionTeam Building / Company Retreats

Summary

Proven Technical Customer Support Specialist with the capacity to quickly learn and synthesize new media, broadcasting, and cable communications technologies. Detail-oriented problem solver with extensive experience in telecommunications and customer service. Troubleshoots highly technical issues with patience, skill and a determination to resolve customer issues.

Overview

22
22
years of professional experience

Work History

Premier Service Consultant

AT&T Mobility
Atlanta, GA
08.2020 - 05.2026
  • Assists customers questions and concerns on all products and services offered by AT&T through research and resolution using various tools and systems.
  • Handles telephone customer contacts.
  • Coordinates with all sales channels for retention efforts on existing customer base.
  • Sell products and services offered by AT&T.
  • Collect past due balances.
  • Processes credit applications and activates service.
  • Maintains appropriate records, prepares required reports, and updates customer accounts.
  • Support and backup the sales and store operations, i.e., take customer payments and programming of handsets.

Healthcare Scheduling Specialist

RemX on assignment at Change Healthcare
Atlanta, Georgia
12.2019 - Current
  • Connect with medical provider offices to build relationships and facilitate the retrieval of medical charts to transfer charts to insurance companies for the dual purposes of risk adjustment and quality assurance
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Managed over 50 customer calls per day

Technical Customer Support Representative

Computer Generated Solutions
Norcross , Georgia
06.2019 - 12.2019
  • Performed inbound telephone support for Sprint customers by basic and advanced troubleshooting, investigating and resolving customer questions and problems with Sprint products and services with objective of one call resolution
  • Provided empathetic, courteous, quality customer service in accurate and timely manner in accordance with Sprint protocols as well as maintaining positive, problem-solving approach in spirit of cooperation in team environment

Technical Customer Support Specialist 3

Comcast Cable Communications
Alpharetta, Georgia
08.2015 - 08.2016
  • Achieved Silver Level Designation for call quality scores of 100% as determined by independent monitoring company
  • Assisted Comcast Field Technicians with provisioning modems for voice service and activated voice using proprietary software
  • Helped technicians with complex provisioning and troubleshooting issues with modems for high-speed internet and WiFi service
  • Improved customer interface experience by simplifying login process
 ​

Technical Customer Support Specialist 2 (Field Liaison)

Comcast Cable Communications
Norcross and Alpharetta, Georgia
12.2014 - 08.2015
  • Assisted Comcast Field Technicians with installations and changes of service according to customers' needs by changing and correcting rate codes for video, voice and high-speed internet service and equipment
  • Provisioned cable boxes and modems to activate equipment
  • Adjusted technicians' work assignments to increase efficient workflow and scheduled customer trouble calls and surface wire bores using proprietary software

Customer Service Representative II

Randstad USA on assignment at Delta Dental Insurance Company
Alpharetta, Georgia
04.2014 - 09.2014
  • Assisted Delta Dental members with customer service issues such as enrollment, explanations of claim status and coverage, payment processing, and forwarding customer identification documents
  • Utilized critical thinking skills to serve as liaison between customer and claims department for reprocessing of disputed claims

Customer Care and Assumption of Liability Representative

Alorica
Kennesaw, Georgia
11.2010 - 04.2014
  • Received 17 Customer Kudos Awards for exceptional customer service and Perfect Attendance Award
  • Assisted Verizon Wireless customers with explanations of bills and recommendations for service plans
  • Activated phones and recommended upgraded devices
  • Performed tier one technical support through creative troubleshooting
  • Assisted customers with assuming liability of another wireless account by merging multiple accounts.

Intake Specialist

Sertec Corporation
Atlanta, Georgia
09.2008 - 07.2010
  • Received Recognition Award in appreciation for valuable contributions and efforts toward excellence in customer service
  • Performed electronic filing of absence reports and auto, home, liability and disability insurance reports for insurance customers in claims reporting center using Unix-based software

Education

Associate of Applied Science - Medical Laboratory Technology

Georgia Piedmont Technical College
Clarkston, GA
2008

Nondegree Program in General Education - Prerequisite to MLT Program - Chemistry and Anatomy & Physiology

Chattahoochee Technical College
Marietta, GA
2006

Bachelor of Arts and Fine Arts in Progress - Anthropology and Forensic Art

Georgia State University
Atlanta, GA
2000

Skills

  • Skilled in call center operations
  • Customer interface expertise
  • Talented client relations manager
  • Creative and determined troubleshooter
  • Customer service expert
  • Exceptional problem solving aptitude
  • Strong verbal de-escalation skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Premier Service Consultant

AT&T Mobility
08.2020 - 05.2026

Healthcare Scheduling Specialist

RemX on assignment at Change Healthcare
12.2019 - Current

Technical Customer Support Representative

Computer Generated Solutions
06.2019 - 12.2019

Technical Customer Support Specialist 3

Comcast Cable Communications
08.2015 - 08.2016

Technical Customer Support Specialist 2 (Field Liaison)

Comcast Cable Communications
12.2014 - 08.2015

Customer Service Representative II

Randstad USA on assignment at Delta Dental Insurance Company
04.2014 - 09.2014

Customer Care and Assumption of Liability Representative

Alorica
11.2010 - 04.2014

Intake Specialist

Sertec Corporation
09.2008 - 07.2010

Bachelor of Arts and Fine Arts in Progress - Anthropology and Forensic Art

Georgia State University

Nondegree Program in General Education - Prerequisite to MLT Program - Chemistry and Anatomy & Physiology

Chattahoochee Technical College

Associate of Applied Science - Medical Laboratory Technology

Georgia Piedmont Technical College

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Debra G Carnahan SaundersCustomer Support Consultant
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