Debra Caroselli
Brooksville,FL
Summary
Customer-oriented General Manager with 39 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Thorntons Inc
Tampa, FL
09.2014 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
District Manager
Mobil/Exxon
Hudson, FL
06.2013 - 09.2014
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Resolved customer complaints regarding sales and service.
Manager
Murphy USA
Tampa, FL
05.2008 - 06.2013
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Monitored progress of trainees through feedback from managers and supervisors.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored staff performance and addressed issues.
Manager
7-eleven Convenience Store
New Port Richey, FL
01.2006 - 05.2008
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
Supervisor
Spectrum Diversified Designs
Streetsboro, OH
02.2000 - 01.2006
- Directed and supervised team of 60 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
High School Diploma -
JOHN F KENNEDY
Niles, OH06-1978
Skills
- Business Administration
- Expense Control
- Customer Relationship Management
- P&L Management
- Staff Supervision
- Customer Retention
- Multimillion-dollar P&L Management
- Staff Management
Certification
Thorntons
- ServSafe certification
References
References available upon request.
Timeline
General Manager
Thorntons Inc
09.2014 - Current
District Manager
Mobil/Exxon
06.2013 - 09.2014
Manager
Murphy USA
05.2008 - 06.2013
Manager
7-eleven Convenience Store
01.2006 - 05.2008
Supervisor
Spectrum Diversified Designs
02.2000 - 01.2006
High School Diploma -
JOHN F KENNEDY