Debra Carroll
Little Elm,TX
Summary
Experienced Customer Service professional with over 30 years of expertise in sectors like Tax, Hospitality, Retail, and call centers. Mathematically adept and highly organized in administrative tasks. Dedicated to meeting customers' needs and delivering top-quality service. Known for teamwork and the ability to work with minimal supervision. Skilled in various food preparation and serving roles, from kitchen prep to customer service. Strong organizational skills, efficiency under pressure, and a commitment to hygiene and quality. Positively contributed to team dynamics and consistently received praise for speed and accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dietary Aide
Collin Springs Behavioral Health Hospital
McKinney, US
03.2015 - Current
- Developed and nurtured relationships with clients, ensuring clear communication when explaining enrollments, renewals, and account changes
- Generated proposals with optional plans to present to clients
- Stocked supplies in dining areas as needed.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Delivered meals to residents and patients in their rooms when requested.
- Assisted with preparation of snacks and other light meals.
Billing Specialist
Kelly Service
Chicago, US
06.2022 - 01.2024
- Monitor and follow up on outstanding invoices, ensuring timely payment from techs
- Respond to tech inquiries regarding billing and payment
- Resolve billing issues, such as discrepancies or disputes, by communicating with techs and other stakeholders though message only
- Invoices are paid in full and on time
- Maintain accurate and complete billing records and reports
Dietary Aide
Norwegain hospital
Chicago, US
03.2018 - 03.2023
- Company Overview: Humboldt Park Health Chicago IL
- Dedicated Dietary Aide with over five years of experience providing nutritious meals to patients positively led team to achieve maximum guest satisfaction while performing courteous and efficient interactions with Guest
- Cook and Servant Employees and Guest in Diner area, Registers sales on a cash register by scanning items, itemizing and totaling purchases or delivering them to specific peoples or rooms and maintaining the cleanliness of the work area
- Served patients breakfast and lunch and dinner when business services is operating
- Perform organize Doctor's Diner area and evaluate dietary needs for patients, including food allergies
- Called patients before and after before serving them meals
- Develop positive relationships with the patients, Provide empathy and understanding and deliver a high-quality fast-paced dietary experience
- Ensure compliance with food safety protocols and food handling techniques to prevent contamination and wasted
- Perform cleaning and sanitation activities for doctor room, tables, refrigerators, and kitchen equipment
- Reported to all shifts wearing a neat, clean and unwrinkled uniform
- Reported to each shift on time
- Humboldt Park Health Chicago IL
Customer Service Advisor
PCG : ILLINOIS DEPARTMENT OF EMPLOYMENT
Chicago, US
05.2018 - 02.2019
- Inbound calls
- Open new Claims
- Address update
Customer Service Representative
Verizon
Schaumburg, US
03.2017 - 04.2018
- Assisting customers with billing
- Upgrade
- Updating plans
- Troubleshoot devices
- Payment arrangements
- Refunds
- Paying bills
- Using self serve option
Education
3 years of college -
Malcolm X College
01.1994
Skills
- English
- Food Safety
- Food Preparation
- Guest services
- Food Production
- Kitchen Experience
- Tax Prepare experience
- Customer service
- Tax experience
- Dietary aide experience
- Accounting software
- Communication skills
- ERP systems
- Accounting
- Sales
- Organizational skills
Certification
- ServSafe Food Handler Certification, 02/01/20 to 02/28/25
- PTIN Food Safety Certification, 02/01/20 to 02/28/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Timeline
Billing Specialist
Kelly Service
06.2022 - 01.2024
Customer Service Advisor
PCG : ILLINOIS DEPARTMENT OF EMPLOYMENT
05.2018 - 02.2019
Dietary Aide
Norwegain hospital
03.2018 - 03.2023
Customer Service Representative
Verizon
03.2017 - 04.2018
Dietary Aide
Collin Springs Behavioral Health Hospital
03.2015 - Current
- ServSafe Food Handler Certification, 02/01/20 to 02/28/25
- PTIN Food Safety Certification, 02/01/20 to 02/28/25
3 years of college -
Malcolm X College
Similar Profiles
Jonái FullardJonái Fullard
Assessment Specialist at Collin Springs Behavioral HospitalAssessment Specialist at Collin Springs Behavioral Hospital
Lauren StoneLauren Stone
Therapy Intern at Triangle Springs Behavioral Health HospitalTherapy Intern at Triangle Springs Behavioral Health Hospital
Alexa MikkelsonAlexa Mikkelson
Assessment Coordinator at Copper Springs Behavioral Health HospitalAssessment Coordinator at Copper Springs Behavioral Health Hospital