Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Carter

Roseville,MI

Summary

With a proven track record at Michigan Neurology Associates, I excel in office management and customer service, adeptly handling sensitive information and leading team development. My skills in organizational tasks and conflict management underscore my ability to enhance office efficiency and employee performance. Seeking a management, medical receptionist or prior authorization position to leverage my strong interpersonal skills, problem-solving abilities, and dedication to providing exceptional service. Eager to contribute to a dynamic team environment and opportunities for professional growth.

Overview

18
18
years of professional experience

Work History

Office Manager

Michigan Neurology Associates
03.2020 - Current
  • Handle sensitive information with discretion, maintaining confidentiality of patient records.
  • Provide exceptional customer service by using active listening skills and implementing problem-solving techniques when addressing patient inquiries or concerns.
  • Efficiently schedule patient appointments and ensure smooth check-in procedures.
  • Oversee multiple departments, including check-in at the front desk and surgery center, discharge area, and physical therapy
  • Establish team priorities, maintain schedules and monitor performance with consistent feedback.
  • Ensure accurate and timely payroll processing and approval.
  • Obtain prior authorizations for testing procedures.
  • Proactively identify areas for improvement in the new computer system and implement effective solutions.

Medical Assistant

Beaumont Hospital, Troy
05.2016 - 08.2019
  • Provided excellent patient care when rooming patients and taking vital signs.
  • Efficiently scheduled patient appointments and coordinated necessary testing procedures.
  • Performed pulmonary function tests and educated patients on inhaler use.
  • Record keeping for all compliance for the office.
  • Obtained prior authorizations for medications and testing procedures.

Medical Assistant

Professional Village Medical Center
04.2007 - 05.2019
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Conducted pulmonary function tests to aid in patient diagnosis.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained patient medical history, medication information, symptoms, and allergies.
  • Assisted physicians with colonoscopies and esophagogastroduodenoscopies.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Handled prescription updates and refills within the EMR system

Education

Medical Assistant Certification

Ross Medical School
Warren, MI
04-2007

Skills

  • Excellent patient care
  • Office Management
  • Payroll Processing
  • Employee Training
  • Insurance verification
  • Experience with working in a medical office and being a personal assistant
  • Medical records and scheduling
  • Proficient in vital signs, phlebotomy, and injections

Timeline

Office Manager

Michigan Neurology Associates
03.2020 - Current

Medical Assistant

Beaumont Hospital, Troy
05.2016 - 08.2019

Medical Assistant

Professional Village Medical Center
04.2007 - 05.2019

Medical Assistant Certification

Ross Medical School

Similar Profiles

CREATE PROFILE
Debra Carter